619353 - Unable to use package tracking function on fedex.com website

Status: RESOLVED INVALID

(Firefox :: Extension Compatibility, defect)

Description

[Doug Thompson]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13

Clicking on the "Track" button on page 
http://www.fedex.com/Tracking?cntry_code=us produces no response.  This worked in FF prior to the most recent run of security updates.  It still works with MSIE8 using identical (cut and paste) tracking number.

Reproducible: Always

Steps to Reproduce:
1.Go to page "http://www.fedex.com/Tracking?cntry_code=us"
2.Enter a valid tracking number in the field provided.
3.Click on "Track".
Actual Results:  
Nothing happens (No change in the display).  The package tracking information is NOT displayed.

Expected Results:  
The package tracking information is displayed.

Still works in MSIE 8.  Recent, fresh re-install of WinXP SP3 from Dell re-installation CD.  FF3.6.x is the only version installed.  The MSIE 8 update was performed after installing FF.

Comment 1

[Tim (fmdeveloper)]

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

WFM - Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 ( .NET CLR 3.5.30729; .NET4.0E) ID:20101203075014

Comment 2

[Doug Thompson]

Thanks for the tips.  I have isolated the problem to the Ghostery 2.4.2 add-on.

Does this report automatically go to them or must I initiate a new one at their site?

Comment 3

[Tim (fmdeveloper)]

You will need to contact them on their site. Glad you were able to track it down