The live chat page is giving everyone the message "There was an error checking the queue", preventing anyone from opening a live chat. This seems to be due to the queue-status proxy returning a 503 error: zzxc@matthew-laptop:~$ wget http://support.mozilla.com/en-US/chat/queue-status --2010-12-16 09:43:03-- http://support.mozilla.com/en-US/chat/queue-status Resolving support.mozilla.com... 184.108.40.206 Connecting to support.mozilla.com|220.127.116.11|:80... connected. HTTP request sent, awaiting response... 301 MOVED PERMANENTLY Location: http://support.mozilla.com/en-US/chat/queue-status/ [following] --2010-12-16 09:43:03-- http://support.mozilla.com/en-US/chat/queue-status/ Reusing existing connection to support.mozilla.com:80. HTTP request sent, awaiting response... 503 SERVICE UNAVAILABLE 2010-12-16 09:43:18 ERROR 503: SERVICE UNAVAILABLE.
This was working until this morning; the expected output is a recent copy of https://chat-support.mozilla.com:9091/plugins/fastpath/workgroup-stats?workgroup=support
This started working again about ~25 minutes after I filed the bug. I'm leaving the bug open (with lower severity) until we can find out what happened, since it forced live chat to remain closed for a scheduled shift.