619709 - "There was an error checking the queue." on chat page

Status: RESOLVED WORKSFORME

(support.mozilla.org Graveyard :: Chat, defect)

Description

[Matthew Middleton (:zzxc)]

The live chat page is giving everyone the message "There was an error checking the queue", preventing anyone from opening a live chat.  This seems to be due to the queue-status proxy returning a 503 error:

zzxc@matthew-laptop:~$ wget http://support.mozilla.com/en-US/chat/queue-status
--2010-12-16 09:43:03--  http://support.mozilla.com/en-US/chat/queue-status
Resolving support.mozilla.com... 63.245.209.132
Connecting to support.mozilla.com|63.245.209.132|:80... connected.
HTTP request sent, awaiting response... 301 MOVED PERMANENTLY
Location: http://support.mozilla.com/en-US/chat/queue-status/ [following]
--2010-12-16 09:43:03--  http://support.mozilla.com/en-US/chat/queue-status/
Reusing existing connection to support.mozilla.com:80.
HTTP request sent, awaiting response... 503 SERVICE UNAVAILABLE
2010-12-16 09:43:18 ERROR 503: SERVICE UNAVAILABLE.

Comment 1

[Matthew Middleton (:zzxc)]

This was working until this morning; the expected output is a recent copy of https://chat-support.mozilla.com:9091/plugins/fastpath/workgroup-stats?workgroup=support

Comment 2

[Matthew Middleton (:zzxc)]

This started working again about ~25 minutes after I filed the bug.  I'm leaving the bug open (with lower severity) until we can find out what happened, since it forced live chat to remain closed for a scheduled shift.