620013 - Sent items not showing up in sent box

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Richard Grant]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 (.NET CLR 3.5.30729)
Build Identifier: 3.1.7

Hi. Looking for sent email that I cannot find. I notices that when I reply to a received email the second time the copy is not showing up in my sent box.

Reproducible: Always

Steps to Reproduce:
1.Create message email to myself test 1- send - look in sent box copy is there yes test 1
2.Receive email of message to myself test 1- reply subject test 1-2 send. No copy in sent box - copy in Inbox test 1-2
3.Receive replied to email test1-2 in inbox. reply to subject Send as test 1-2-3 
4.Copy of sent test1-2-3 email shows up in inbox instead of sent box. 
Actual Results:  
Also have Outlook 2003 because accounting program works with it. Tried same procedure in steps to reproduce. Copies of sent messages always in sent box. Incomming always in inbox.

I have used Thunderbird forever and do not ever remember having a problem with it especially such a big problem as this.

This may have started in November after an update.

Expected Results:  
Sent mail should always be in sent box no matter how many times it is replied to.

Comment 1

[Ludovic Hirlimann [:Usul]]

Are using pop or imap ? 

Is your sent folder a local folder or an imap folder ?

Comment 2

[Richard Grant]

Attachment: Info in screen shot

Screen shot of emails in in box that did not show up in sent box.

Comment 3

[Richard Grant]

(In reply to comment #1)
> Are using pop or imap ?  
We are using POP
> 
> Is your sent folder a local folder or an imap folder ? 
They are local folders.

Comment 4

[Ludovic Hirlimann [:Usul]]

Can you verify that Thunderbird as the rights at the OS level to write to the sent folder in your profile (the profile is in %APPDATA% )

Does starting Thunderbird in -safe-mode (as described at http://support.mozillamessaging.com/en-US/kb/Safe+Mode) makes the issue go away ?

Comment 5

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #2)
> Screen shot of emails in in box that did not show up in sent box.

"Unified Folders" view...

Do see sent mail copy in "Sent" folder of "Local Folders" and/or all other accounts at "All Folders" view of folder pane?

(In reply to comment #3)
> > Is your sent folder a local folder or an imap folder ? 
> They are local folders.

IIRC, phenomenon on Sent at "Unified Folders" view can be observed on IMAP folder only(offline-use=on only issue?)
"Where sent mail copy is saved" is defined at Copies&Folders(and Manage Identities/Edit/Copies&Folders).
Which account's which identity did you select as identity(From: address of reply in comment #0)? Which account's which folder did you select as "folder to save sent mail copy" or the identity(From: address of reply in comment #0)?

If a Sent folder of an IMAP account, is offline-use=on folder?
(Folder Properies/Synchronization of the Sent folder at All Folders view)
If local mail folder of Sent, can you copy a mail to the local Sent folder?

(In reply to comment #0)
> This may have started in November after an update.

Upgrade from which version of Tb to which version of Tb?
a. Tb 2 -> Tb 3.1.x
b. Tb 2 -> Tb 3.0 -> Tb 3.1
If a., you intentionally use "Unified Folders" view with Tb 3.1.x?
If b., you never changed folder pane view?

Comment 6

[Richard Grant]

I am using version 3.1.7

Comment 7

[Ludovic Hirlimann [:Usul]]

and if you change views to all folder (on top of the list ) are your emails visible in the sent folder then ?

Comment 8

[Wayne Mery (:wsmwk)]

Richard?

(In reply to Ludovic Hirlimann [:Usul] from comment #7)
> and if you change views to all folder (on top of the list ) are your emails
> visible in the sent folder then ?

Comment 9

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous question. If you feel this change was made in error, please respond to this bug with your reasons why.