620985 - SMTP Authentication is not available

Status: RESOLVED DUPLICATE of bug 466419

(Bugzilla :: Incoming Email, defect)

Description

[oraclept]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/534.10 (KHTML, like Gecko) Chrome/8.0.552.224 Safari/534.10
Build Identifier: 3.6.3

Hi  - I got SMTP authentication problem when setting email. 
1. Using mail_delivery_method : SMTP::TLS
2. Entering parameters for SMTP_username : [e-mail] password : XXX

Throws below error
The new value for smtp_username is invalid: SMTP Authentication is not available. Run checksetup.pl for more details. 

3. I am following this link http://www.dawood.in/bugzilla_alerts_using_gmail.html

SMTP server : smtp.gmail.com:587
It looks like things are not getting authenticated.

I did went through internet But not able to get any proper help.
Any can guide me through simple steps of email setup. I would really appreciate it. I am not sure if this any bug or something where manual tweaking is required.  

Reproducible: Always

Steps to Reproduce:
1.Setting up email parameters in Bugzilla

Actual Results:  
should save the parameters

Expected Results:  
Send emails from bugzila.

Comment 1

[Teemu Mannermaa (:wicked)]

This is a support request, please see http://www.bugzilla.org/support/ for proper options for getting support. Hint: do as it says and rung checksetup.pl, make sure all needed modules are installed.