621064 - Software Update Failed article references message that it doesn't display

Status: RESOLVED INVALID

(support.mozilla.org :: Knowledge Base Articles, task)

Description

[Myk Melez [:myk] [@mykmelez]]

The Software Update Failed article <http://support.mozilla.com/en-US/kb/Software%20Update%20Failed?s=update+could+not+be+installed&as=s> says "Sometimes, the updater fails and displays the following error message:", but then it doesn't display the message.

Looking at the HTML in Firebug reveals that the message has been hidden by a "display: none" rule:

<div data-for="fx3" class="for" style="display: none;"><p>
</p>
<div class="note"><strong>Software Update Failed</strong>
The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again.</div>
</div>
</div>

The message should be visible rather than hidden.

Comment 1

[Scoobidiver (away)]

I'm closing this bug as invalid, because we don't track article requests in
Bugzilla anymore.

See http://support.mozilla.com/en-US/forums/knowledge-base-articles/704988