contacts added to address book lost after closing and opening thunderbird

RESOLVED FIXED

Status

Thunderbird
Address Book
--
critical
RESOLVED FIXED
7 years ago
7 years ago

People

(Reporter: kcidlj, Unassigned)

Tracking

({dataloss})

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

7 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.13) Gecko/20101207 Thunderbird/3.1.7

when adding contacts to the collected addresses book as long as i have thunderbird opened i can use that address whenb doing a write. If i close thunderbird and reopen it that contact is gone from all address books.

Reproducible: Always

Comment 1

7 years ago
does it also happen with thunderbird started in safe mode?
  https://support.mozillamessaging.com/en-US/kb/Safe+Mode

can you determine that the CAB address book has changed on disk before you shut down thunderbird?   iirc the name in the profile is history.mab http://support.mozillamessaging.com/en-US/kb/Profiles
Severity: major → critical
Keywords: dataloss
(Reporter)

Comment 2

7 years ago
When adding a new contact to the address book(S) you must put something in the "Screen Name" of the new contact else when you shut down Thunderbird and restart it that new contact will be gone.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → FIXED
You need to log in before you can comment on or make changes to this bug.