621237 - POP3 authentication failure due to extended characters in password

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[Dave Hendrix]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 ( .NET CLR 3.5.30729; .NET4.0C)
Build Identifier: 3.1.7

The bug reports shows the problem setting up imap,but not POP3

Reproducible: Always

Steps to Reproduce:
1.On new account using a password such as "1NE5PK4wp9", I receive a "Authentication Failed" from mail server. After using 6 letters it will work.
2.
3.

Comment 1

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #0)
> Steps to Reproduce:
> (1-A).On new account using a password such as "1NE5PK4wp9",
> (1-B) I receive a "Authentication Failed" from mail server.
> (1-C) After using 6 letters it will work.

(Q1) Does "6 letters" mean string of "1NE5PK"?
(Q2) Does "using 6 letters" at step (1-C) mean "password of the account was changed at server from 1NE5PK4wp9 to 1NE5PK(6 letters) between step (1-B) and (1-C)?
(Q3) Is (1-A)/(1-B)/(1-C) phenomenon while mail account creation by Tb 3.1? Or phenomenon on alreay defined account in Tb? 
(Q4) If Q2==Yes && Q3==while account definition by Tb 3.1, password like 1NE5PK4wp9 is still not usable(Authentication Failed is returned from server), even after successful account creation using "6 letters password"?
(Q5) If Q4==Yes, does your IMAP server support password in lower case 
or password longer than 6 letters?
Please note that Web Mail and POP3 and IMAP are different systems even if they are provided by same/single ISP.

Comment 2

[Dave Hendrix]

(In reply to comment #1)
> (In reply to comment #0)
> > Steps to Reproduce:
> > (1-A).On new account using a password such as "1NE5PK4wp9",
> > (1-B) I receive a "Authentication Failed" from mail server.
> > (1-C) After using 6 letters it will work.
> 
> (Q1) Does "6 letters" mean string of "1NE5PK"? yes
> (Q2) Does "using 6 letters" at step (1-C) mean "password of the account was
> changed at server from 1NE5PK4wp9 to 1NE5PK(6 letters) between step (1-B) and
> (1-C)? yes
> (Q3) Is (1-A)/(1-B)/(1-C) phenomenon while mail account creation by Tb 3.1? Or
> phenomenon on alreay defined account in Tb? mail account creation by Tb 3.1
> (Q4) If Q2==Yes && Q3==while account definition by Tb 3.1, password like
> 1NE5PK4wp9 is still not usable(Authentication Failed is returned from server),
> even after successful account creation using "6 letters password"? don't know
> (Q5) If Q4==Yes, does your IMAP server support password in lower case 
> or password longer than 6 letters? yes
> Please note that Web Mail and POP3 and IMAP are different systems even if they
> are provided by same/single ISP.

Comment 3

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #2)
> > (Q4) If Q2==Yes && Q3==while account definition by Tb 3.1, password like
> > 1NE5PK4wp9 is still not usable(Authentication Failed is returned from server),
> > even after successful account creation using "6 letters password"?
> don't know

Can you check with Tb after password change at server to 1NE5PK4wp9 again?

> > (Q5) If Q4==Yes, does your IMAP server support password in lower case 
> > or password longer than 6 letters? yes

If so, does login to your IMAP server with password=1NE5PK4wp9 using other mailer than Tb sucssesful even though login to your IMAP server with password=1NE5PK4wp9 using Tb fails?

Comment 4

[Dave Hendrix]

(In reply to comment #3)
> (In reply to comment #2)
> > > (Q4) If Q2==Yes && Q3==while account definition by Tb 3.1, password like
> > > 1NE5PK4wp9 is still not usable(Authentication Failed is returned from server),
> > > even after successful account creation using "6 letters password"?
> > don't know
> 
> Can you check with Tb after password change at server to 1NE5PK4wp9 again?
> 
> > > (Q5) If Q4==Yes, does your IMAP server support password in lower case 
> > > or password longer than 6 letters? yes
> 
> If so, does login to your IMAP server with password=1NE5PK4wp9 using other
> mailer than Tb sucssesful even though login to your IMAP server with
> password=1NE5PK4wp9 using Tb fails?

I have created a new account in my mail server with the password - 1NE5PK4wp9 - and also in TB 3.1.7, It works now! Why??

Comment 5

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #4)
> I have created a new account in my mail server with the password - 1NE5PK4wp9 -
> and also in TB 3.1.7, It works now! Why??

One of next two. When comment #0, 
(1) password at server != 1NE5PK4wp9
(2) password you typed != 1NE5PK4wp9
I CAPS Lock=On, or if IME is on, (2) happens.