622393 - Download crashed

Status: RESOLVED INCOMPLETE

(SeaMonkey :: Download & File Handling, defect)

Description

[Franz Wein]

User-Agent:       Mozilla/5.0 (Windows NT 5.1; rv:2.0b9pre) Gecko/20101231 Firefox/4.0b9pre SeaMonkey/2.1b2pre
Build Identifier: Mozilla/5.0 (Windows NT 5.1; rv:2.0b9pre) Gecko/20101231 Firefox/4.0b9pre SeaMonkey/2.1b2pre

In the SeaMonkey nightly version 2.1b2pre (german) I have problems downloading files since version 2.1b... . The problem occurs when I start a application in CITRIX and although wenn downloading this page.
http://www.atsv-kallmuenz.de/urkundendruck/urkunde.php?key=seubersdorf2010&nopad=1&snr=1220
Adobe Reader Version 9.1 is installed.
In the todays version of Firefox and/or Opera and/or IE this errors didn't occure any time!
I believe I didn't restrict any java scripts in all browsers.

Franz

Reproducible: Always

Steps to Reproduce:
1. use this link
2.http://www.atsv-kallmuenz.de/urkundendruck/urkunde.php?key=seubersdorf2010&nopad=1&snr=1220
Actual Results:  
Window with message (in German)
"Diese Datei ist beschädigt und kann nicht repariert werden"


I think you can reproduce this error using the attached link.

Comment 1

[Matthias Versen [:Matti]]

There is no difference between a nightly FIrefox and a nightly Seamonkey for downloading files.
I have no problems with this file and Mozilla/5.0 (Windows NT 6.1; rv:2.0b9pre) Gecko/20101230 Firefox/4.0b9pre SeaMonkey/2.1b2pre.

Do you use the Adobe Reader as plugin or as helper application ?
Please try clearing the disk cache

Comment 2

[Tyler Downer [He/Him]]

If you are using adobe reader, try updating to version X

Comment 3

[Franz Wein]

Hi together

Now I updated AdobeReader to version X - and I cleared also the CACHE the errors are the same. If I check the temp-files downlaoded by php the file downlaoded with SeaMonkey has a size of 639kB, the file downloaded with FireFox has 875kB. 
What can i do to assist to analyze this error ?

Franz

Comment 4

[Franz Wein]

Hi an additional information 
after upgrading the last Build ID 20110101003001 CITRIX works without any problems.

Franz

Comment 5

[Franz Wein]

A second additional info.
If I download a completed PDF-object - the download works well. But in this case the document (created with the link and startnumber for example ist 1220) will be created at this moment the download is not completed when the pdf-plugin will open the document - or the downlaod is canceled before complet.

Franz

Comment 6

[Philip Chee]

When SeaMonkey crashes the crash reporter should start up.
Allow the crash reporter to send the crash stack to crash-stats.mozilla.org.
Restart SeaMonkey.
Go to "about:crashes" from the URL bar (location bar). You'll get a list of clickable links to each submitted crash report in reverse chronological order (latest first).
Cut and paste the latest few links into a comment here.

Comment 7

[Franz Wein]

Hi Philip
SeaMonkey didn't crash anyway when I did try to open this online-pdf-ducument. I only saw in the right corner statusbar, that the progress-bar is nearly by 70% when the error widowns opens with the message, that the pdf document couldn't repair.

Franz

Comment 8

[Franz Wein]

more info
In todays new nightly version 20110102003001 the download of other PDFs (no online documents) is not completed, too. 

Franz

Comment 9

[Matthias Versen [:Matti]]

I ask again, do you download the PDF and let Acrobat open it as helper application or do you use the PDF plugin that itself downloads the pdf in http range requests ?

Comment 10

[Franz Wein]

Hi Matthias
it's the second option I used. The download-request is the link (point 2 in my error report) like in FireFox the PDF-Plugin should show the document.

Franz

Comment 11

[Franz Wein]

Hi Matthias
one info more: if the pdf-appl. starts from the SeaMonkey eMail-Client - the application works well - I believe the problem is the broken download (please see 2011-01-04 03:38:11 PST).
Franz

Comment 12

[Matthias Versen [:Matti]]

The plugin does the download itself if you use it and it's doing http range requests. 
Does it work if you set PDF to be opened by an external PDF Viewer ?
(edit\preferences\helper applications)

Comment 13

[Franz Wein]

Hello Matthias

this error occurs also when Adobe Reader X ist activ if I start this download. Pleas note that the pdf download direktly shows a positiv result. Only this kind of download with the generation of the report "in time" is without success.
The error is not opening file - It's the download which is finished before completion. 
the register shows "urkunde.php (application/pdf-Objekt)" if I start this with 
http://www.atsv-kallmuenz.de/urkundendruck/urkunde.php?key=seubersdorf2010&nopad=1&snr=1220

Franz

Comment 14

[Philip Chee]

Hello Franz. Just an update check. Do you still have this problem or can I close this?

Comment 15

[Wayne Mery (:wsmwk)]

(In reply to Philip Chee from comment #14)
> Hello Franz. Just an update check. Do you still have this problem or can I
> close this?

Comment 16

[Phoenix]

Resolved per whiteboard