622448 - Mozilla Sync problem - Big part of my bookmarks are disappeared

Status: RESOLVED INCOMPLETE

(Firefox :: Sync, defect)

Description

[Evtim Ivanov]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; bg; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; bg; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 (.NET CLR 3.5.30729)

More than 20 of my most important bookmarks disappeared today after synchronisation with mozilla sync. It is disaster for me!!!

Reproducible: Always

Steps to Reproduce:
1.Sync
2.
3.
Actual Results:  
Mozilla bookmarks missed

Expected Results:  
All bookmarks are available

Comment 1

[Tim (fmdeveloper)]

See http://philikon.wordpress.com/2010/12/28/bookmark-sync-issues/ for a way to restore a backup and for info needed to be posted to this bug (sync log)

Comment 2

[Tim (fmdeveloper)]

Reporter -> Are you still experiencing this issue? Please post the sync log

Comment 3

[Tim (fmdeveloper)]

Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question

Comment 4

[Diagon]

I may have the same bug.  FF 9.0.1, running on OS/X 10.7.2, Ubuntu 11.10, the latest version of FF on Android GB, and FF Home on iPhone 3GS, iOS 5.0.1.  The identical problem appears on all of these machines.

This is what I notice.  I set up sync and it works fine.  Then I do some work sorting some bookmarks: renaming a few directories, shifting a few of them around. Not major, but more than just adding a bookmark or two.  I am very careful to sync before leaving one machine and then sync on beginning work on a second.  When I begin work on the second machine, I check my bookmarks and find that some of the changes have been made, but many of the directories are missing, empty, or only partly filled.  Part of the sync, in other words, has occurred, but it is not complete.  The structure of what is there is correct, but only part of it has been copied over, and some of what should have been deleted has not been.  I check my other machines (other than the one on which the changes were initially made) and the problem is there also.  I wait a couple of days, telling the machines to sync over and over, but the problem does not resolve.  Finally, giving up, I "Reset Sync", deleting all bookmarks and downloading from the server.  This resolves the problem.  I have to go from machine to machine to do this.  So the problem is that the sync process is remaining somehow incomplete.

After doing some work last night, I was forced to repeat this resetting process on my present machine.  I then went to check for logs but there were none.  I had to set services.sync.log.appender.file.logOnSuccess to true and resync to get anything, which I am putting in the pastebin:

http://mozservices.pastebin.mozilla.org/1449458

Please let me know if I can provide anything else!

Comment 5

[Diagon]

Since I got no response here, I filed as a separate bug, Bug 721635 - Firefox Sync Problem

Comment 6

[Richard Newman [:rnewman]]

(In reply to DiagonalArg from comment #5)
> Since I got no response here, I filed as a separate bug, Bug 721635 -
> Firefox Sync Problem

That's the right thing to do. Separate bugs are easier to handle, and replying to a RESOLVED bug usually doesn't get much attention.

Thanks!