624882 - Constantly asking to update to current version which IS installed

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[bsnyder34]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.13) Gecko/20101207 Thunderbird/3.1.7 ThunderBrowse/3.3.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.13) Gecko/20101207 Thunderbird/3.1.7 ThunderBrowse/3.3.3

Every time I have ever received a request to update the program for it to be more beneficial, I have.  Here on the last update, 3.6.13, it has asked me to download the update every time I log on.  After it downloads and restarts, it ask again and i cancel out of it. It has become a real pain.

Reproducible: Always

Steps to Reproduce:
1.log on to computer and fire up Mozilla
2.wait from 10 minutes to an hour to say it needs to update
3.update, when finished it will ask again
Actual Results:  
continues to ask and if you update a successive time it will hang up on the install.

Comment 1

[Robert Strong (they/them - no direct email)]

Please attach (using the 'Add an attachment' link above) the following files which can be located with a default install as follows:

Type the following in the Start Menu search box and press return.
%LOCALAPPDATA%
Then navigate to \Mozilla\Firefox\Mozilla Firefox\

active-update.xml

navigate to the updates subdirectory
last-update.log and backup-update.log

navigate to the 0 subdirectory under updates
update.status and if present update.log

Comment 2

[Wayne Mery (:wsmwk)]

reporter has not supplied additional information, so =>incomplete

(In reply to Robert Strong - out until 5/6 [:rstrong] (use needinfo to contact me) from comment #1)
> Please attach (using the 'Add an attachment' link above) the following files
> which can be located with a default install as follows:
> 
> Type the following in the Start Menu search box and press return.
> %LOCALAPPDATA%
> Then navigate to \Mozilla\Firefox\Mozilla Firefox\
> 
> active-update.xml
> 
> navigate to the updates subdirectory
> last-update.log and backup-update.log
> 
> navigate to the 0 subdirectory under updates
> update.status and if present update.log