625820 - Linux 3.x Sync plug-in stuck in NS_ERROR_NET_RESET

Status: RESOLVED WONTFIX

(Cloud Services :: General, defect)

Description

[Jeff Vier [:jvier]]

Attachment: about:sync-log

After an office network blip where all connections were chopped (but then restored), Sync is staying stuck in NS_ERROR_NET_RESET, despite the rest of the browser working fine.

Comment 1

[Jeff Vier [:jvier]]

Attachment: about:sync-log, post-restart of FF

Comment 2

[Jeff Vier [:jvier]]

Attachment: about:sync-log from my Mac laptop, which was on the same network as the erroring Linux desktop

Comment 3

[Jeff Vier [:jvier]]

Attachment: about:sync-log.1 from the Mac

Comment 4

[Jeff Vier [:jvier]]

Argh -- I figured out the problem.  When the network connection dropped, it also chopped my ssh connections, one of which was maintaining a SOCKS proxy for me.  The Sync traffic was timing out, as it, too, was trying to traverse the (now unreachable) proxy.

Suggestion: Be more explicit/verbose when Sync encounters a proxy timeout as opposed to a general network timeout.

Comment 5

[:Atoll]

I was able to reproduce this simply by setting an invalid SOCKS proxy (127.0.0.1:8080, but nothing listening on that port) and then restarting Firefox.

Comment 6

[:Atoll]

Attachment: OS X minefield 2011-01-13 trace log of "connection refused to proxy" issue

As a result of the invalid proxy, I get a yellow bar that says "Failed to connect to the server. Please try again. [Preferences button]".

verifyLogin failed: NS_ERROR_PROXY_CONNECTION_REFUSED

Comment 7

[:Atoll]

Attachment: OS X minefield 2011-01-13 trace log of sync after terminating ssh -D 8080

So if the proxy works at startup for one or two syncs, and then goes down with connrefused, I get a gray "Unknown error [Sync Now button]" error bar but the sync log still says verifyLogin failed: NS_ERROR_PROXY_CONNECTION_REFUSED.

Comment 8

[Richard Newman [:rnewman]]

Bug 591102 has just landed on the Places branch.

atoll (or jvier), if you're feeling motivated, would you see if the behavior in Comment 7 still occurs?

You'll need to either grab one of these builds:

  http://tbpl.mozilla.org/?tree=Places&rev=ddd847f6fe89

or wait for it all to reach m-c and grab a nightly.

I think the correct behavior here is to report a network problem; being more specific might be inaccurate, and certainly would require new strings.

If you're not feeling motivated, let me know and I'll set up to repro.

Comment 9

[Tracy Walker [:tracy]]

add-on has been EOL'd