Firefox keeps crashing with AVG free edition 10.0.1191

RESOLVED INCOMPLETE

Status

Plugins Graveyard
AVG AV
RESOLVED INCOMPLETE
7 years ago
2 years ago

People

(Reporter: jtstone, Unassigned)

Tracking

Details

(Reporter)

Description

7 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13

Once I installed AVG free edition 10.0.1191 on an IBM Thinkpad running Windows XP, Mozilla Firefox kept crashing within one minute of browser opening.  Mozilla Firefox 3.6.13.

Reproducible: Always

Steps to Reproduce:
1.  Install AVG free edition 10.0.1191
2.  Open Mozilla Firefox 3.6.13
3.
Actual Results:  
crashes within one minute of opening browser

Expected Results:  
crash

no interference with browser.  Had to uninstall AVG.

Updated

7 years ago
Component: General → Extension Compatibility
QA Contact: general → extension.compatibility

Updated

7 years ago
Version: unspecified → 3.6 Branch

Comment 2

7 years ago
Reporter -> Are you still experiencing this issue? Please provide a crash id or stacktrace ->
https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
(Reporter)

Comment 3

7 years ago
As much as I would like to do this for you, I am a lay person and have no idea what these things are or how to find them to report them to you.  You should easily be able to recreate the problem.  I just wanted to report the incompatibility.

Comment 4

7 years ago
The link has instructions on how to get a crash id. Basically, type about:crashes in the location bar and provide the crash id (i.e. bp-8ee02278-bec1-4508-b9ef-96d322110105)

Comment 5

7 years ago
Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE

Comment 6

7 years ago
We're now tracking such bugs. This doesn't mean it's something we can fix, merely something we hope to be able to point vendors to so they can investigate. This is an automated message.
Component: Extension Compatibility → AVG AV
Product: Firefox → Plugins
QA Contact: extension.compatibility → avg-antivirus
Version: 3.6 Branch → unspecified
(Assignee)

Updated

2 years ago
Product: Plugins → Plugins Graveyard
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