Was just reported in #sumo and I can confirm that https://support.mozilla.com isn't returning any content and is sending a 500 internal server error. Not reproducible over HTTP, and no Zeus-style error message, either. Not sure why Nagios hasn't paged yet.
Can't find anything interesting in the error logs at all. Zeus has all three nodes failed out and says they've been failed for 3 hours. Where's our monitoring?
I restarted apache on all three nodes, then disabled and re-enabled one of them in Zeus to force-clear it, and it immediately failed out again.
The root cause is a changed httpd.conf that was checked in on 1/10 but not pushed out until today. We are still working on the root cause details, but the changed config file has been reverted and pushed out to the webheads. SUMO is back up. More embarrassingly, our monitoring failed to catch this. We are fixing this immediately.
Status: NEW → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → FIXED
Product: mozilla.org → mozilla.org Graveyard
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