632424 - freeze if I open firefox and go to any website

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Rafael]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6; BTRS31103; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; .NET4.0C; InfoPath.1)
Build Identifier: Mozilla 3.6

If I open firefox and go to any website I usually do, firefox freezes right before opening it and will stay like that the whole time. I don't know the cause of this.

Reproducible: Always

Steps to Reproduce:
1.Open firefox
2.Go to any website (youtube)
3.It freezes and won't load
Actual Results:  
It froze like it usually does.

Expected Results:  
If it was working, it should have allowed me to visit the website I wanted

It only happens when I use firefox, it never happens with Internet Explorer or any other browser.

Comment 1

[Andre Klapper]

Rafael, 
could you please update to a recent and supported version (see http://www.firefox.com/ ), create a new profile (see http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles for more information), and test this again? 

If you still see this problem in the new profile, please add a comment to this report and tell us your exact version (by updating the "Version" field of this bug report) and your operating system (Windows, Mac OS, Linux, etc.) and provide a concrete testcase (attachment here, or a link to a page where this problem can be seen). 

If the problem still happens but does not happen in the new profile, please enter the address "about:support" in the address bar and attach (using the "Add an attachment" link above) the output for your original profile (not the new profile), as the "Modified Preferences" section could be interesting. 

If the problem does not happen anymore at all, please set the status of this report to RESOLVED > WORKSFORME. Thanks for your help!

Comment 2

[Andre Klapper]

Rafael: 
To explain why this report was silently marked as RESOLVED INCOMPLETE:
Unfortunately closing this report as no further information has been provided. Please feel free to reopen this report if you can provide the information asked for and if this still happens in a recent and supported version. Thanks!