The Network Connect ("NC") of the SSL VPN ("SA") does not appear to function. It does in the Win32 builds of FF4.
Per an OOB thread I'm assigning this to you. To gain access go to https://vpn.mozilla.com/ and login with your LDAP credentials.
Assignee: network-operations → blackconnect
Component: Server Operations: Netops → Java-Implemented Plugins
Product: mozilla.org → Core
QA Contact: mrz → blackconnect
Version: other → Trunk
Forgot to uncheck the Reset Assignee box...
Assignee: blackconnect → smichaud
> To gain access go to https://vpn.mozilla.com/ and login with your > LDAP credentials. I appear to have the necessary credentials, but I have no idea what the problem is supposed to be. Please give precise, detailed steps-to-reproduce. I understand the problem only happens on OS X. Does it only happen in FF 4, or also in earlier FF versions (3.6.X and earlier)? Does it happen on both OS X 10.5.8 and 10.6.6, or just 10.5.8, or just 10.6.6? I also understand that the problem doesn't happen in Safari. But Safari (unlike FF 4) doesn't (by default) use Oracle/Apple's Java Plugin2. To make Safari use Java Plugin2, choose "Run applets" "In their own process" in Applications : Utilties : Java Preferences. Then test again in Safari.
Component: Java-Implemented Plugins → Plug-ins
QA Contact: blackconnect → plugins
Curiously enough "Run applets" was already set to "In their own process".
Thanks for the info. And for telling me that you're just a conduit for information that, well, isn't very adequate. But there's not much I can do if I don't know what the problem is. At this point, I think the only way forward is to have someone commenting in this bug who has direct experience of the problem, and who therefore can tell me what I need to know. That may end up being someone from Juniper. > To reproduce there should be a link for Network Connect toward the > bottom which will launch the applet that acts as a VPN client. When I click on the Network Connect button, it launches *two* Java applets, both signed (one after the other). This happens in both FF 4 and FF 3.6.15. I give both of them access to my computer. Then I get a dialog entitled "Setup Control - Warning", which asks me "Do you want to download, install and/or execute software from the following server?", and displays the following info: Product Name: Network Connect Software Name: NetworkConnect.app Server Name: vpn.mozilla.com Here I say "no", because I'm not yet testing on a disposable partition. So far I've only tested on OS X 10.5.8. Does the problem (whatever it is) happen after this point, or before?
I've now tested on a disposable partition running OS X 10.6.6, with FF 4.0 RC 1 and a recent Minefield nightly (firefox-2011-03-01-03-mozilla-central). I can't reproduce any problems with them. As best I can tell, this bug is invalid. In these tests I answered "yes" whenever I was prompted to allow an applet access to my computer, or to allow Java to install or run NetworkConnect.app. In all tests except the very first one, I eventually got what appeared to be a working connection to the VPN. In my very first test, the browser appeared to stall (though not to freeze) just before attempting to download the first signed Java applet (just after I pressed the Start button to the right of Network Connect). This stall happened *before* the applet had finished downloading, and therefore before Java was started (though I'd used Java Preferences to turn on the Java Console, it didn't start up). (By the way, when you visit https://vpn.mozilla.com/, the browser briefly displays the message "Loading applet ...". Whatever this is, it's *not* a Java applet -- the JVM doesn't start, and the Java Console doesn't appear.) In my second test I ran Minefield in 32-bit mode, thinking this might be the problem. However I've never been able to reproduce that initial failure (in 64-bit mode or otherwise), even with a clean profile, and after (as best I can tell) completely removing all the Juniper stuff. It's most likely my first failure was due to network problems of some sort. It certainly wasn't a Java problem.
Created attachment 518459 [details] Changes made by Juniper installers Juniper's installers make *extensive* changes to the system. Here's a list of those I was able to find. I think it's complete, though it's possible I missed something.
So the applet is able to successfully load then? I'll attach some screenshots to illustrate the failure state and the expected state (that works in Safari).
Created attachment 518463 [details] Failure screenshot This is how it appears to fail initially while running RC1. After I ack this dialogue I get a OS user authentication request which would permit the install.
So while I'm willing to admit my machine may be hosed the behavior happens on other sample hosts I've hijacked here in the office.
So it looks like your machine (and all the others you tested on) already had Network Connect installed -- probably an older version that needed to be uninstalled. On a clean machine (to which Network Connect was never installed), you should have no problems. Please try to identify the older version, and find a way for me to install it (and test with it).
Or it's conceivable that Juniper's installer (the one that displayed the "failed to uninstall Network Connect" message) was being sneaky and uninstalling one of its competitors' implementations (like Cisco's WebEx). In any case, you need to look for older VPN clients on the machines where your tests failed.
Another thing to check: Apple just released new Java updates for OS X 10.5 and 10.6. Install the appropriate one and test again, to see if this makes any difference. All of my tests today have been with Java for Mac OS X 10.6 Update 4 (the latest update for 10.6).
(Following up comment #14) For what it's worth, I uninstalled Network Connect (by deleting the items mentioned in attachment 518459 [details] from comment #8), installed Cisco's WebEx (bug 622830 comment #0), and authenticated to https://vpn.mozilla.com/. Network Connect left WebEx alone, and installed (and connected) without any trouble. So (to repeat what I've said in previous comments) you need to look for older versions of Network Connect on the machines where you've seen this bug, record their versions, and try to find how I can install them (and test with them). (To uninstall WebEx, you need to delete the items mentioned in bug 622830 comment #6.)
Resolving old bugs which are likely not relevant any more, since NPAPI plugins are deprecated.
Status: ASSIGNED → RESOLVED
Last Resolved: 10 months ago
Resolution: --- → INCOMPLETE
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