633844 - On google websites FireFox dose not respond to IO devices (Mouse & Keyboard) .. since Beta11

Status: RESOLVED WORKSFORME

(Plugins Graveyard :: McAfee AV, defect)

Description

[Ahmed Harthi]

User-Agent:       Mozilla/5.0 (Windows NT 6.1; rv:2.0b12pre) Gecko/20110213 Firefox/4.0b12pre
Build Identifier: Mozilla/5.0 (Windows NT 6.1; rv:2.0b12pre) Gecko/20110213 Firefox/4.0b12pre

FireFox stop responding to IO devices on a group of google websites (www.google.com, www.gmail.com, ..etc)

This issue started to appear since FireFox4 Beta11, this also happens on the latest nighties.

I tested Beta 10 without any issues. This happens even on a clean profile.

Reproducible: Always

Steps to Reproduce:
1. Start FireFox 4 Beta11
2. Go to www.google.com
3. Type something and click search.
Actual Results:  
1. FireFox will not receive inputs from keyboard or mouse.
2. The page will go in infinite "Connecting.." process.
3. Strangely the content of the page will load completely.
4. If the FireFox responds normally try https versions of google websites (like the log-in page of google services).




  Application Basics

        Name
        Firefox

        Version
        4.0b12pre

        User Agent
        Mozilla/5.0 (Windows NT 6.1; rv:2.0b12pre) Gecko/20110213 Firefox/4.0b12pre

        Profile Directory

          Open Containing Folder

        Enabled Plugins

          about:plugins

        Build Configuration

          about:buildconfig

  Extensions

        Name

        Version

        Enabled

        ID

        Move Media Player
        7
        true
        [e-mail]

        Add-on Builder Helper
        0.0.12
        false
        jid0-t3eeRQgGANLCH9c50lPqcTDuNng@jetpack

        Free Download Manager plugin
        1.3.4
        false
        [e-mail]

        DigitalPersona Extension
        5.0.0.3790
        false
        [e-mail]

        RealPlayer Browser Record Plugin
        14.0.1
        true
        {ABDE892B-13A8-4d1b-88E6-365A6E755758}

        McAfee SiteAdvisor
        3.3
        true
        {B7082FAA-CB62-4872-9106-E42DD88EDE45}

        Grafx Bot
        0.1.32
        true
        [e-mail]

        DivX Plus Web Player HTML5 <video>
        2.1.0.900
        false
        {23fcfd51-4958-4f00-80a3-ae97e717ed8b}

        DivX HiQ
        2.1.0.900
        false
        {6904342A-8307-11DF-A508-4AE2DFD72085}

  Modified Preferences

      Name

      Value

        accessibility.typeaheadfind.flashBar
        0

        browser.places.importBookmarksHTML
        false

        browser.places.smartBookmarksVersion
        2

        browser.startup.homepage_override.buildID
        20110213030344

        browser.startup.homepage_override.mstone
        rv:2.0b12pre

        extensions.lastAppVersion
        4.0b12pre

        network.cookie.prefsMigrated
        true

        places.history.expiration.transient_current_max_pages
        96568

        print.print_printer
        HP LaserJet P1005

        print.printer_HP_LaserJet_P1005.print_bgcolor
        false

        print.printer_HP_LaserJet_P1005.print_bgimages
        false

        print.printer_HP_LaserJet_P1005.print_command

        print.printer_HP_LaserJet_P1005.print_downloadfonts
        false

        print.printer_HP_LaserJet_P1005.print_edge_bottom
        0

        print.printer_HP_LaserJet_P1005.print_edge_left
        0

        print.printer_HP_LaserJet_P1005.print_edge_right
        0

        print.printer_HP_LaserJet_P1005.print_edge_top
        0

        print.printer_HP_LaserJet_P1005.print_evenpages
        true

        print.printer_HP_LaserJet_P1005.print_footercenter

        print.printer_HP_LaserJet_P1005.print_footerleft
        &PT

        print.printer_HP_LaserJet_P1005.print_footerright
        &D

        print.printer_HP_LaserJet_P1005.print_headercenter

        print.printer_HP_LaserJet_P1005.print_headerleft
        &T

        print.printer_HP_LaserJet_P1005.print_headerright
        &U

        print.printer_HP_LaserJet_P1005.print_in_color
        true

        print.printer_HP_LaserJet_P1005.print_margin_bottom
        0.5

        print.printer_HP_LaserJet_P1005.print_margin_left
        0.5

        print.printer_HP_LaserJet_P1005.print_margin_right
        0.5

        print.printer_HP_LaserJet_P1005.print_margin_top
        0.5

        print.printer_HP_LaserJet_P1005.print_oddpages
        true

        print.printer_HP_LaserJet_P1005.print_orientation
        0

        print.printer_HP_LaserJet_P1005.print_page_delay
        50

        print.printer_HP_LaserJet_P1005.print_paper_data
        9

        print.printer_HP_LaserJet_P1005.print_paper_height
        11.00

        print.printer_HP_LaserJet_P1005.print_paper_size_type
        0

        print.printer_HP_LaserJet_P1005.print_paper_size_unit
        1

        print.printer_HP_LaserJet_P1005.print_paper_width
        8.50

        print.printer_HP_LaserJet_P1005.print_reversed
        false

        print.printer_HP_LaserJet_P1005.print_scaling
        1.00

        print.printer_HP_LaserJet_P1005.print_shrink_to_fit
        true

        print.printer_HP_LaserJet_P1005.print_to_file
        false

        print.printer_HP_LaserJet_P1005.print_unwriteable_margin_bottom
        0

        print.printer_HP_LaserJet_P1005.print_unwriteable_margin_left
        0

        print.printer_HP_LaserJet_P1005.print_unwriteable_margin_right
        0

        print.printer_HP_LaserJet_P1005.print_unwriteable_margin_top
        0

        privacy.sanitize.migrateFx3Prefs
        true

        security.warn_viewing_mixed
        false

  Graphics

        Adapter Description
        ATI Mobility Radeon HD 3400 Series

        Vendor ID
        1002

        Device ID
        95c4

        Adapter RAM
        256

        Adapter Drivers
        aticfx32 aticfx32 atiumdag atidxx32 atiumdva

        Driver Version
        8.801.0.0

        Driver Date
        11-25-2010

        Direct2D Enabled
        true

        DirectWrite Enabled
        true (6.1.7600.20830, font cache n/a)

        WebGL Renderer
        Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.541)

        GPU Accelerated Windows
        1/1 Direct3D 10

Comment 1

[Ahmed Harthi]

I discovered that McAfee SiteAdvisor 3.3 is the reason of this problem. I'll file a new bug for that.. sorry for the spam.

Comment 2

[Tyler Downer [He/Him]]

Please actually just report to Mcafee, they need to update their extension.

Comment 3

[Ed Morley [:emorley]]

Reopening since now in the McAfee section, so something for them to sort out.

Comment 4

[Kamil Jozwiak [:kjozwiak]]

Went through the issue using the following builds/versions:
- latest Nightly build available here: http://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/2013-03-10-03-09-06-mozilla-central/
- McAfee SiteAdvisor 3.6.0.187
- Windows 7 Home Premium SP1 x86

- Launched the latest Nightly build and loaded Google
- Searched several terms and clicked on the results without any issues
- Went back to the search engine and searched new terms without issues
- Closed the Nightly browser without any issues (not running in the task manager)

Ahmed, can you reproduce the original issue using the latest version of Nightly & McAfee SiteAdvisor?