633858 - crashes upon starting the firefox application [@ wblind.dll@0x32182] with window blinds 6.4

Status: RESOLVED WONTFIX

(Toolkit :: Blocklist Policy Requests, defect)

Description

[codejunki]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/534.13 (KHTML, like Gecko) Chrome/9.0.597.98 Safari/534.13
Build Identifier: ff ver.3.6.13 build	20101203075014

When starting the firefox application in both reg/safemode the crash reporter comes up but when starting the app in either version while in pc safemode it works fine.  The only difference from when it worked to when it stopped working properly was updating spyware doctor with antivirus to pctools internet security.  It has cut off internet service at one point in the upgrade but after successful upgrade the connection returned but firefox application still won't load properly.

Reproducible: Always

Steps to Reproduce:
1.simply click the firefox addon and/or shortcut and it brings up the crash reporter window.
2.
3.


Expected Results:  
ff app should have launched and brought up the set default window which is google.com

Oh i forgot...while in pc safemode i disabled all addons and this didn't resolve the issue. 
um computer config is basically 12g physical ram and 1tb hdd x2 (one for apps/system and one for data - doc's, vids, imgs, etc) i7 processor. memory should certainly not be an issue and this crash occurs whether there are other apps already open (such as outlook) or if there are no apps open when trying to lauch ff.  result is the same.

Comment 1

[Tim (fmdeveloper)]

Please provide a crash id or stacktrace -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[codejunki]

here are one of the crash reports...they all have the same crash reasons

https://crash-stats.mozilla.com/report/index/85c641fa-ceda-45df-920c-aa8eb2110212

Comment 3

[codejunki]

let me know if you need anything...i've found this issue many times in my google searches but I can't find anything where someone actually has gone this far to get a solution so I'd like to get it resolved and post the solution out there.

Comment 4

[Matthias Versen [:Matti]]

The crash is happening in "wblind.dll" and that is not part of Firefox or the windows OS. I think it's part of WindowBlinds.

Please remove this "WindowBlinds" and try it again.

Comment 5

[timeless]

Signature	wblind.dll@0x32182
UUID	85c641fa-ceda-45df-920c-aa8eb2110212
Time 	2011-02-12 19:24:51.918494
Uptime	0
Last Crash	77 seconds before submission
Install Age	4771714 seconds (7.9 weeks) since version was first installed.
Product	Firefox
Version	3.6.13
Build ID	20101203075014
Branch	1.9.2
OS	Windows NT
OS Version	6.0.6002 Service Pack 2
CPU	x86
CPU Info	GenuineIntel family 6 model 26 stepping 4
Crash Reason	EXCEPTION_ACCESS_VIOLATION_READ
Crash Address	0xffffffffe9a8001e
User Comments	
Processor Notes 	
EMCheckCompatibility	False
Bugzilla - Report this Crash
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 		@0x2690000 	
1 	wblind.dll 	wblind.dll@0x32182 	
2 	xul.dll 	nsWindow::Show 	widget/src/windows/nsWindow.cpp:1178
3 	xul.dll 	DocumentViewerImpl::Show 	layout/base/nsDocumentViewer.cpp:1946
4 	xul.dll 	nsPresContext::EnsureVisible 	layout/base/nsPresContext.cpp:1588
5 	xul.dll 	PresShell::UnsuppressAndInvalidate 	layout/base/nsPresShell.cpp:4647
6 	xul.dll 	PresShell::UnsuppressPainting 	layout/base/nsPresShell.cpp:4692
7 	xul.dll 	DocumentViewerImpl::LoadComplete 	layout/base/nsDocumentViewer.cpp:1070
8 	xul.dll 	nsDocShell::EndPageLoad 	docshell/base/nsDocShell.cpp:5714
9 	xul.dll 	nsCOMPtr_base::assign_from_qi 	obj-firefox/xpcom/build/nsCOMPtr.cpp:98
10 	xul.dll 	nsDocShell::OnStateChange 	docshell/base/nsDocShell.cpp:5586
11 	xul.dll 	nsDocLoader::FireOnStateChange 	uriloader/base/nsDocLoader.cpp:1314
12 	xul.dll 	nsDocLoader::doStopDocumentLoad 	uriloader/base/nsDocLoader.cpp:926
13 	xul.dll 	nsDocLoader::DocLoaderIsEmpty 	uriloader/base/nsDocLoader.cpp:802
14 	xul.dll 	nsDocLoader::OnStopRequest 	uriloader/base/nsDocLoader.cpp:697
15 	xul.dll 	nsLoadGroup::RemoveRequest 	netwerk/base/src/nsLoadGroup.cpp:680
16 	xul.dll 	xul.dll@0x985637 	
17 	xul.dll 	imgRequestProxy::OnStopRequest 	modules/libpr0n/src/imgRequestProxy.cpp:573
18 	xul.dll 	imgRequest::OnStopRequest 	modules/libpr0n/src/imgRequest.cpp:866
19 	xul.dll 	ProxyListener::OnStopRequest 	modules/libpr0n/src/imgLoader.cpp:1795
20 	xul.dll 	nsJARChannel::OnStopRequest 	modules/libjar/nsJARChannel.cpp:880
21 	xul.dll 	nsInputStreamPump::OnStateStop 	netwerk/base/src/nsInputStreamPump.cpp:578
22 	xul.dll 	nsInputStreamPump::OnInputStreamReady 	netwerk/base/src/nsInputStreamPump.cpp:403
23 	xul.dll 	nsOutputStreamReadyEvent::Run 	xpcom/io/nsStreamUtils.cpp:191
24 	xul.dll 	nsThread::ProcessNextEvent 	xpcom/threads/nsThread.cpp:527
25 	xul.dll 	mozilla::ipc::MessagePump::Run 	ipc/glue/MessagePump.cpp:110
26 	xul.dll 	xul.dll@0x9779b3 	
27 	xul.dll 	MessageLoop::RunHandler 	ipc/chromium/src/base/message_loop.cc:199
28 	mozcrt19.dll 	malloc 	obj-firefox/memory/jemalloc/crtsrc/jemalloc.c:5790
29 	xul.dll 	xul.dll@0x2f05b3 	
30 	xul.dll 	xul.dll@0x30cb1d 	
31 	firefox.exe 	firefox.exe@0x1b97 	
32 	ntdll.dll 	ntdll.dll@0xb3949 	
33 	ntdll.dll 	ntdll.dll@0x7da1e 	
34 	firefox.exe 	firefox.exe@0x183f 	
35 	firefox.exe 	firefox.exe@0x183f 	

wblind.dll 	6.4.0.0 	49C3C1C92 	wblind.pdb
wbhelp.dll 	4.0.0.1 	3B9664F7e 	wbhelp.pdb
wbload.dll

Comment 6

[timeless]

what window blinds themes/options are you using?

Comment 7

[codejunki]

rapture xp theme...checking for updates to software right now...ill let you know if it remains the same etc brb

Comment 8

[codejunki]

I updated the windowblinds software and firefox now launches....there are no bookmarks and I'm having trouble importing or restoring a backup but it launches nonetheless.  any ideas would be greatly appreciated....ill post updates.

Comment 9

[codejunki]

1)Upgraded to WindowBlinds 7.2 and firefox launched but without showing any bookmarks.

2) launched firefox in safemode, checked the disable addons, reset toolbars and options and delete bookmarks except.... boxes.  Restarted Firefox and it launched fine with bookmarks back in order.

Thanks for all your help.

Comment 10

[codejunki]

I stand corrected....after closing the window and restarting ff I found the bookmarks disappeared again....I went through the safemode options again and it seems the "delete bookmarks except...." option is the one that makes them reappear but only until you close firefox....when you open back up they are gone again and the problem persists.    only way to see bookmarks is to use the "delete bookmarks except...." option and hit the start ff button. Ideas?

Comment 11

[codejunki]

After clicking the "delete bookmarks except...." option in safemode and proceeding to regular..the bms all show up except when you click the organize bookmarks option under bookmarks...it opens the manager but its totally blank....no information at all...appears as thought there are no bms even though they are showing in the pulldown mode and the bm toolbar.  close the ff window and they are gone again until opening ff via the safemode "delete bookmarks except...." option

Comment 12

[codejunki]

oh and i replaced the current bm file with an older one and there was no difference so I don't think there are any errors in the bm.html file

Comment 13

[codejunki]

Ok solved for the moment.  created a brand new firefox profile and imported bm's into that profile and everything seems to work ok.

Comment 14

[timeless]

ok, so we could blocklist e.g. <7.4.

reporter: note that this bug is limited to your crash, once you stopped crashing you should have used a new bug.

thanks for verifying that updating windowblinds resolved your problem.

Comment 15

[Jorge Villalobos [:jorgev] (he/him)]

Closing old blocklist bugs. Please reopen if the problem still exists.