63402 - e-education.com - error message listed below pops up

Status: VERIFIED FIXED

(Tech Evangelism Graveyard :: English US, defect, P3)

Description

[Ed Leone]

From Bugzilla Helper:
User-Agent: Mozilla/4.0 (compatible; MSIE 5.5; Windows 98)
BuildID:    20001108

the error reads "Please update a new version 4.x or later to be able to run 
audio and video for sim!"

Reproducible: Always
Steps to Reproduce:
1.Log into course
2.error message pops up
3.

Actual Results:  error popped up, then computer froze

Expected Results:  be able to enter the course

I was unable to send the screen shots as there is no attach feature.  If the 
screen shots are needed, please let me know at [e-mail].

TESTING NETG COURSES IN 3.0 SOFTWARE


When accessing each of the following two courses :

 
 

I received the following message:

 

If I click OK, the following window pops up and sits:


 


When accessing:

 

It brings up the following warning where I select “Grant this session”:

 

I was able to run the “Contents” section, but when I selected the next 
available section the PC froze. After rebooting three times I still cannot 
enter into this course without freezing.  

When I entered the following course:

 

I froze at the following screen:

Comment 1

[Boris Zbarsky [:bzbarsky]]

Actually, there is an attach feature.  Try
http://bugzilla.mozilla.org/createattachment.cgi?id=63402

What it sounds like is that the site is incorrectly detecting the version number
of the browser.  Tentatively reassigning to evangelism, but it would be great to
get a look at the javascript on the page in question.

Could you try the page with a more recent build of Mozilla?  That way you may
not get the hang and may be able to see the source.

Thanks for using Mozilla and reporting bugs!

Comment 2

[Boris Zbarsky [:bzbarsky]]

reassigning to evangelism for real, sorry for the spam

Comment 3

[Ed Leone]

Attachment: screen shots of error messages, etc.

Comment 4

[Ed Leone]

Attachment: source code to page that gives error upon load

Comment 5

[Boris Zbarsky [:bzbarsky]]

Could you possibly provide the contents of the two javascript files that the
page loads?

<script language="javascript" src="../../common/kciapi.js">

and

<script language="javascript" src="../../common/KCI_Media.js">

Thanks!

Comment 6

[Fabian Guisset]

Also a bug about dialogs sent by web pages freezing Mozilla has been fixed since 
you downloaded your Mozilla build. Please try with a December 20 build, thanx!

Comment 7

[Ed Leone]

Attachment: File as requested

Comment 8

[Ed Leone]

Attachment: File as requested

Comment 9

[Ed Leone]

Attachment: File as requested

Comment 10

[Blake Ross]

Reassigning evangelism bugs to [e-mail].

Comment 11

[Bob Clary [:bc] (inactive)]

All Evangelism Bugs are now in the Product Tech Evangelism. See bug 86997 for
details.

Comment 12

[Christopher Aillon (sabbatical, not receiving bugmail)]

US Edu

Comment 13

[z-aillon.c-obsolete2]

Ed Leone, is this still an issue?  Have they fixed their site?

Comment 14

[Kai Lahmann (is there, where MNG is)]

they are still detecting that you're using Netscape 6 and recommend to use 4.x.
Should we try to get them to remove this rubbish..?

Comment 15

[Kai Lahmann (is there, where MNG is)]

aaah! they now have Netscape 6.22 on the list of supported browsers!

Comment 16

[Doron Rosenberg (IBM)]

fixed

Comment 17

[Brant Gurganus]

v