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Always get "error while syncing" when I try to sync

RESOLVED INCOMPLETE

Status

Cloud Services
Firefox Sync: UI
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: haute.mail, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; en-GB; rv:1.9.1.9) Gecko/20100402 Ubuntu/9.10 (karmic) Firefox/3.5.9
Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; en-GB; rv:1.9.1.9) Gecko/20100402 Ubuntu/9.10 (karmic) Firefox/3.5.9

Obtained the error:

Sync encountered an error while syncing; Unknown error. Sync will automatically
retry this action.

Perhaps it's related to Bug 628224? That's the same error, but given the error message is generic and non-informative, there's no reason it should be.

Reproducible: Always

Steps to Reproduce:
1. Click on sync button
2. Obtain "error while syncing message"
3.
Actual Results:  
Does not sync

Expected Results:  
Sync

Is there some way to file a bug report like Microsoft does, automatically, rather than relying on user description? I have no idea how to give you the information you need to solve this. I guess most users don't.
Please go to about:sync-log in Firefox, save it to a file and attach the file to this bug. Thanks!

Comment 2

7 years ago
I'm getting the same error on Win XP and Ubuntu 11.04. The sync-log only contains very old entries. Nothing seems to be written into the log during the time between I started the sync and checked about:sync-log

So what I can do to provide more information?
(In reply to comment #2)
> I'm getting the same error on Win XP and Ubuntu 11.04. The sync-log only
> contains very old entries. Nothing seems to be written into the log during the
> time between I started the sync and checked about:sync-log

Sync logging is turned off by default in Firefox 4. Please see https://philikon.wordpress.com/2010/12/28/bookmark-sync-issues/.

But rather than piling your logs onto this bug or other existing bugs, please file a *new* one.
No logs: incomplete.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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