Closed Bug 635939 Opened 13 years ago Closed 13 years ago

youtube videos not visibile, black screen, adobe flash installed

Categories

(Core Graveyard :: Plug-ins, defect)

x86_64
Windows 7
defect
Not set
major

Tracking

(Not tracked)

RESOLVED WORKSFORME

People

(Reporter: tilopeschen, Unassigned)

References

()

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; de; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13
Build Identifier: Firefox/3.6.13

on a brand new computer:
1. windows 7 professional(64 bit), Firefox 3.6.13, Adobe Flash Player 10.2.152.26, Shockwave Player installed
2. youtube videos aren´t visible: I get only a black window:
- it displays the symbol for loading the video
- the loading circle stopps, video scoll bar is moving,
- display remains black, moving circle symbols seems to dispaly a trace
3. other sides with flash videos are working (see example URL)
4. I tried Adobe Flash "Square" with no result

Reproducible: Always

Steps to Reproduce:
1. Load youtube.com
2. click on a video (any): display remains black
3. http://www.chemgapedia.de/vsengine/info/en/help/requirements/flash.html:videos are working
Actual Results:  
youtube video remains black

Expected Results:  
youtube video shall be shown/ visible

e.g.: http://www.chemgapedia.de/vsengine/info/en/help/requirements/flash.html
this flash video is working
correction to step 3.
http://www.chemgapedia.de/vsengine/info/en/help/requirements/flash.html

videos are working
Could you see if the issue occurs with a new, empty profile:
http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_make-a-new-profile

Does closing Firefox, uninstalling Flash via the 'programs and features' control panel, then installing the latest again, help?
Component: General → Flash (Adobe)
Product: Firefox → Plugins
QA Contact: general → adobe-flash
Version: unspecified → 10.x
Component: Flash (Adobe) → Plug-ins
Product: Plugins → Core
QA Contact: adobe-flash → plugins
Version: 10.x → unspecified
I will try this tomorrow afternoon. I live in europe and its now late in the evening for me.
You should try to install the latest graphic card driver first. Flash is using hardware acceleration. Why do you think that this is a browser bug ?
Is the same flash plugin working with other browsers ?
I've seen a lot of reports about this on forums, maybe something changed on youtube...
You also might try testing with an older version of flash, flash 10.2 was released recently. This might be a new flash player bug.

http://kb2.adobe.com/cps/142/tn_14266.html
First I've tried new graphic card drivers, but then during installation my computer crashed. I resetted to an earlier system restore point and tried the former flash version 10.1.102.64 (released 11/04/2010). 

And now it works!!!

Thanks a lot to everybody!

tilo
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → FIXED
Resolution: FIXED → WORKSFORME
Product: Core → Core Graveyard
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