Closed Bug 636121 Opened 13 years ago Closed 13 years ago

When i install last upgrade on ma laptop, firefox have crashed graphic.

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Platform:
x86_64
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 635463

People

(Reporter: siradams, Unassigned)

References

(
URL
)

Details

(Whiteboard: [dupeme 635463?]) 

User-Agent:       Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:2.0b12pre) Gecko/20110218 Firefox/4.0b12pre
Build Identifier: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:2.0b12pre) Gecko/20110222 Firefox/4.0b12pre

When i install last upgrade on ma laptop, firefox have crashed graphic. The same operation on my home PC and the same Windows 7 work fine.

Reproducible: Always

Steps to Reproduce:
My laptop. Graphic "Mobile Intel (R) 965 Express chipset Family".
My home pc. Graphic "Nvidia gt 280 series"
Both: Windows 7 Ultimate 64 bit.
Install last version Firefox 4.0 b12pre x64 (2011-02-22)
Keywords: 64bit
Version: unspecified → Trunk
Works for me on:

 Mozilla/5.0 (Windows NT 6.1; rv:2.0b12pre) Gecko/20110222 Firefox/4.0b12pre

*Note: Unclear Steps to Reproduce
A screenshot would help, 300MB for the video is too large.
This is probably a dupe of bug 635463
No, is not a duplicate bug 635463 because "Disable Hardware Acceleration" and restart FF can't help.
URL: https://www.siradams.com/clip0002.avi → http://www.siradams.com/firefox.jpg
The issue in bug 635463 only appears when NOT using hardware acceleration.

So sounds like a dupe to me, unless you can get it to occur when about:support shows 1/1 accelerated windows at the bottom.

Note: Even if you have hardware acceleration enabled in prefs, it may not be active, since:
- You have to restart Firefox before changes take effect
- Your GFX card/driver may be too old/blocklisted
...the only sure way to tell is to look at the graphics section of about:support

Suggest trying with a 32bit build and if the problem goes away, then it's even more likely a dupe.
Keywords: 64bit
Whiteboard: [dupeme 635463?]
If you want sea only print screen click below.
[url]http://www.siradams.com/firefox.jpg[/url]

And READ ALL.
DISABLED HARDWARE ACCELERATE doesn't HELP! DONT WRITE if you don't read all.
I did read what you put, I think you've misunderstood what causes the other bug.

Disabled hardware acceleration CAUSES the bug.
Plus even if you've tried to enable hardware acceleration, it's possible it won't be enabled after all; which means that the bug will still occur.

Please re-read that bug 635463 as well as comment 4 here.
In FF 4.0b13pre (2011-02-23) problem still exist. I test on HARDWARE ACCELERATION ON and OFF!!
Please paste the contents of the graphics section from the about:support page please (use the copy to clipboard button at the top of the page, since copying directly looses line breaks) - for both hardware acceleration on and also off.
ACCELERATION ON

  Application Basics

        Name
        Firefox

        Version
        4.0b13pre

        User Agent
        Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:2.0b13pre) Gecko/20110223 Firefox/4.0b13pre

        Profile Directory

          Open Containing Folder

        Enabled Plugins

          about:plugins

        Build Configuration

          about:buildconfig

  Extensions

        Name

        Version

        Enabled

        ID

        Xmarks
        3.9.5
        true
        foxmarks@kei.com

        Galaxytoolbar
        2.5.1
        true
        {71bfcce7-421d-4042-95d4-a585a821cbca}

        LastPass
        1.72.0
        true
        support@lastpass.com

        DownThemAll!
        2.0.1
        true
        {DDC359D1-844A-42a7-9AA1-88A850A938A8}

        Adblock Plus
        1.3.3
        true
        {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

  Modified Preferences

      Name

      Value

        accessibility.typeaheadfind.flashBar
        0

        browser.places.smartBookmarksVersion
        2

        browser.startup.homepage_override.buildID
        20110223030201

        browser.startup.homepage_override.mstone
        rv:2.0b13pre

        extensions.lastAppVersion
        4.0b13pre

        network.cookie.prefsMigrated
        true

        places.database.lastMaintenance
        1298466919

        places.history.expiration.transient_current_max_pages
        96334

        privacy.sanitize.migrateFx3Prefs
        true

        security.warn_viewing_mixed
        false

  Graphics

        Adapter Description
        Mobile Intel(R) 965 Express Chipset Family

        Vendor ID
        8086

        Device ID
        2a02

        Adapter RAM
        Unknown

        Adapter Drivers
        igdumd64 igd10umd64 igdumdx32 igd10umd32

        Driver Version
        8.15.10.1930

        Driver Date
        9-23-2009

        Direct2D Enabled
        false

        DirectWrite Enabled
        false (6.1.7600.16699, font cache n/a)

        WebGL Renderer
        (WebGL unavailable)

        GPU Accelerated Windows
        1/1 Direct3D 9

ACCELERATION OFF


  Application Basics

        Name
        Firefox

        Version
        4.0b13pre

        User Agent
        Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:2.0b13pre) Gecko/20110223 Firefox/4.0b13pre

        Profile Directory

          Open Containing Folder

        Enabled Plugins

          about:plugins

        Build Configuration

          about:buildconfig

  Extensions

        Name

        Version

        Enabled

        ID

        Adblock Plus
        1.3.3
        true
        {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

        Xmarks
        3.9.5
        true
        foxmarks@kei.com

        DownThemAll!
        2.0.1
        true
        {DDC359D1-844A-42a7-9AA1-88A850A938A8}

        Galaxytoolbar
        2.5.1
        true
        {71bfcce7-421d-4042-95d4-a585a821cbca}

        LastPass
        1.72.0
        true
        support@lastpass.com

  Modified Preferences

      Name

      Value

        accessibility.typeaheadfind.flashBar
        0

        browser.places.smartBookmarksVersion
        2

        browser.startup.homepage_override.buildID
        20110223030201

        browser.startup.homepage_override.mstone
        rv:2.0b13pre

        extensions.lastAppVersion
        4.0b13pre

        gfx.direct2d.disabled
        true

        layers.acceleration.disabled
        true

        network.cookie.prefsMigrated
        true

        places.database.lastMaintenance
        1298466919

        places.history.expiration.transient_current_max_pages
        96334

        privacy.sanitize.migrateFx3Prefs
        true

        security.warn_viewing_mixed
        false

  Graphics

        Adapter Description
        Mobile Intel(R) 965 Express Chipset Family

        Vendor ID
        8086

        Device ID
        2a02

        Adapter RAM
        Unknown

        Adapter Drivers
        igdumd64 igd10umd64 igdumdx32 igd10umd32

        Driver Version
        8.15.10.1930

        Driver Date
        9-23-2009

        Direct2D Enabled
        false

        DirectWrite Enabled
        false (6.1.7600.16699, font cache n/a)

        WebGL Renderer
        (WebGL unavailable)

        GPU Accelerated Windows
        0/1

AND special for You screen
http://www.siradams.com/firefox-hwoff.jpg
At moment i test version pre13 32 bit and work fine. Problem is only on 64 bit version.
P.S. I use firefox 4 64 bit from 2 month. The problem appeared in the space of two recent updates.
This is a dupe of bug 635463 based on the screenshot and the driver version/hardware
Status: UNCONFIRMED → RESOLVED
Closed: 13 years ago
Resolution: --- → DUPLICATE
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