637050 - Browser hangs on Monster.ca Job Search

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Jonathan Yaniv]

User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b12) Gecko/20100101 Firefox/4.0b12
Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0b12) Gecko/20100101 Firefox/4.0b12

When navigating through search on monster.ca Firefox 4 Beta 12 will crash and go into non-responding state:

EXAMPLE URL:

http://jobsearch.monster.ca/Search.aspx?q=tech&cy=ca&where=Vancouver%2C%20BC&rad=32&rad_units=km&qlt=1392500&qln=568666&lid=229&re=14#q=tech&cy=ca&where=Vancouver%2C%20BC&rad=32&rad_units=km&qlt=1392500&qln=568666&lid=229&pg=1&pp=25&dv=1&re=3


Reproducible: Always

Steps to Reproduce:
1. Go to http://jobsearch.monster.ca/Search.aspx?q=tech&cy=ca&where=Vancouver%2C%20BC&rad=32&rad_units=km&qlt=1392500&qln=568666&lid=229&re=14#q=tech&cy=ca&where=Vancouver%2C%20BC&rad=32&rad_units=km&qlt=1392500&qln=568666&lid=229&pg=1&pp=25&dv=1&re=3
2.
3.
Actual Results:  
Crash - Not responding

Expected Results:  
Not crash, show results without a crash.

Comment 1

[Tim (fmdeveloper)]

Please provide a crash id or stacktrace -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Does the issue occur with the latest nightly? http://nightly.mozilla.org/

Comment 2

[Jonathan Yaniv]

Attachment: WINDBG Stack Trace

Here's the stacktrace requested.

Comment 3

[Jonathan Yaniv]

It does still occur in Safe Mode.

Comment 4

[Jonathan Yaniv]

Also occurs with a new profile.

Comment 5

[Matthias Versen [:Matti]]

The stacktrace is useless.
Do you use the x86 (and not the x64) windbg version as required ?
Do you started Firefox from Windbg or did you attach Windbg to the process after it froze ? 
Btw: A hang/freeze is not a crash

Comment 6

[Jonathan Yaniv]

Shoot let me do this again, give me a few minutes

Comment 7

[Jonathan Yaniv]

Attachment: new stacktrace

NEW STACKTRACE

Comment 8

[Matthias Versen [:Matti]]

That stack trace looks better but could you please use "!analyse -v -hang" ?
All threads seem to be in windows OS calls and you have at least one extension with binary components active.

Comment 9

[Jonathan Yaniv]

Attachment: New stacktrace with !analyze -v -hang

Comment 10

[Jonathan Yaniv]

And I think you meant !analyze -v -hang :)

Comment 11

[Matthias Versen [:Matti]]

yes, sorry for "analyse" that was just a test for you :-)
But unfortunately the stack look wrong again. Is it possible that you started Firefox from the debugger while you had Firefox already open ?

Sorry, I know that is much work and i appreciate that. 
Btw: If you upload a stacktrace select text/plain instead of the automatic detection.

Comment 12

[Jonathan Yaniv]

I have to do it Go - > Debug - > Go - > Debug in order for firefox to open.. let me try this again lol.

Comment 13

[Jonathan Yaniv]

I checked it again, and no other process of Firefox is open.. ?

Comment 14

[Matthias Versen [:Matti]]

and just to be sure.
>It does still occur in Safe Mode
You got the special safemode startup dialog ?
>Also occurs with a new profile.
You didn't changed any setting or setup Firefox sync in this new profile ?

Comment 15

[Jonathan Yaniv]

I did before on the first stack trace.. 
It occurs in safe mode, and yes I got that dialog.

I dont use Firefox sync..

Comment 16

[timeless]

reporter: install the *32* bit version of windbg. not the *64* bit!

Comment 17

[Jonathan Yaniv]

I did. I downloaded the 32 BIT Windows SDK.

Comment 18

[Tim (fmdeveloper)]

Jonathan -> Any update here? Are you still experiencing this issue?

Comment 19

[Tim (fmdeveloper)]

Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question