637168 - Sending of message failed. The message could not be sent using SMTP server anathothgarden.org for an unknown reason. Please verify that your SMTP server settings are correct and try again, or contact your network administrator.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[Bill Kawa]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.13) Gecko/20101203 BTRS30468 Firefox/3.6.13 (.NET CLR 3.5.30729)
Build Identifier: mozilla thunderbird

I have many accounts that seem to have this problem, I can receive emails but not send. This was never a problem until the new update, now its every time I create a account, real pain! I think it has something to do with authenticating.

Bill

Reproducible: Always

Steps to Reproduce:
1.after new pop or imap account is set up
2.try to send email but receive this error

Actual Results:  
error as show above

Comment 1

[Ludovic Hirlimann [:Usul]]

What did you update to (ie what version are you running now - what did you run before) ? 

Did you check your smtp settings ?

Comment 2

[Wayne Mery (:wsmwk)]

why no response??  :(
please see support website http://www.mozillamessaging.com/support

Comment 3

[zoe]

I am having this exact same issue. Why is there no response from thunderbird. why when this has been reported before does it say issue invalid? This happened intermittently in the last version. As soon as i got the automatic update to v6.0 it seems to be constant. I can send from iphone client but this is not ideal.

Comment 4

[yfyf]

Hm, I have the same problem under ArchLinux after updating from 8.0 to 9.0.1. I get the same error message for all 3 of my accounts (all with different SMTP servers). 

Furtheremore, Thunderbird seems to think I have no network connection, for example it doesn't show the available add-on list.

Comment 5

[yfyf]

(In reply to yfyf from comment #4)

Downgrading to TB 8.0 fixed the issue.

Comment 6

[Ludovic Hirlimann [:Usul]]

Do you guys have ipv6 enabled ?

Comment 7

[yfyf]

(In reply to Ludovic Hirlimann [:Usul] from comment #6)
> Do you guys have ipv6 enabled ?
Yes:

$ ls /proc/net/ | grep inet
if_inet6

$ lsmod | grep ipv
ipv6                  288122  52

Why is this relevant?

Comment 8

[Ludovic Hirlimann [:Usul]]

Because we might not handle ipv6 properly (but that's on windows).

Yfyf can you file a new bug please ? (try log smtp as described at https://wiki.mozilla.org/MailNews:Logging and attach that log to your new bug).

Comment 9

[Jason Smith [:jsmith]]

(In reply to Ludovic Hirlimann [:Usul] from comment #8)
> Because we might not handle ipv6 properly (but that's on windows).
> 
> Yfyf can you file a new bug please ? (try log smtp as described at
> https://wiki.mozilla.org/MailNews:Logging and attach that log to your new
> bug).

I'm getting a consistent reproduction of this issue occasionally on Win 7 64-bit with thunderbird 12 & 13. As a result of this issue happening, the error is thrown making it look like a message wasn't sent, but the message actually goes through. My sent folder though does not get updated.

Comment 10

[Ludovic Hirlimann [:Usul]]

Jason can you get a network log and attach it to this bug ?

Comment 11

[Wayne Mery (:wsmwk)]

Do you still see this in version 17 or newer? 
If not, please close by setting status to resolved, and resolution to worksforme.
If it fails, please supply additional information.
Thanks

Comment 12

[Phoenix]

Resolved per whiteboard

Comment 13

[Robert Hartmann]

Windows 8.1 (64bit)
original message from german TB 78.2.2 (32-Bit) [BuildId 20200908210243]
"Senden der Nachricht fehlgeschlagen.
Auf Grund des unerwarteten Fehlers 80004005 fehlgeschlagen. Keine Beschreibung verfügbar.
Die Nachricht konnte aus unbekannten Gründen nicht über den SMTP-Server <interner servername> gesendet werden. Bitte kontrollieren Sie die SMTP-Server-Einstellungen und versuchen Sie es nochmals."
=>
"Failed to send the message.
Failed due to unexpected error 80004005. No description available.
For unknown reasons, the message could not be sent via the SMTP server <name of internal server>. Please check the SMTP server settings and try again."

According to our mail-server admin, there is at this time no server problem.

Proofing SMTP settings in TB: they are correct. Master password has been accepted: Stored name and password for SMTP are correct.

Work around to fight this message is restarting Thunderbird.