Closed Bug 637533 Opened 14 years ago Closed 14 years ago

Firefox 4.0b12 [@ hang | ntdll.dll@0xe514]

Categories

(Core Graveyard :: Plug-ins, defect)

Product:
Core Graveyard
Component:
Plug-ins
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: marcia, Unassigned)

Details

(Keywords: hang)

Attachments

(1 file)

raw data matching up hang pair singatures, urls and flash version info where we can find it.
79.06 KB, text/plain
Details
http://tinyurl.com/4dclbk3 to the reports which are all Windows. #3 top overall crash for B12 with 2920 crashes so far. Unfortunately at the moment I cannot paste the stack in the bug because the reports are not showing in Socorro. Bug 637515 Comment 2 has some information relevant to this hang.
Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0xe514 1 kernel32.dll WaitForSingleObject 2 xul.dll google_breakpad::ExceptionHandler::WriteMinidumpOnHandlerThread toolkit/crashreporter/google-breakpad/src/client/windows/handler/exception_handler.cc:763 3 xul.dll google_breakpad::ExceptionHandler::WriteMinidumpForException toolkit/crashreporter/google-breakpad/src/client/windows/handler/exception_handler.cc:778 4 xul.dll google_breakpad::ExceptionHandler::WriteMinidump toolkit/crashreporter/google-breakpad/src/client/windows/handler/exception_handler.cc:820 5 xul.dll CrashReporter::CreatePairedMinidumps toolkit/crashreporter/nsExceptionHandler.cpp:2089 6 xul.dll mozilla::plugins::PluginModuleParent::ShouldContinueFromReplyTimeout dom/plugins/PluginModuleParent.cpp:256 7 xul.dll mozilla::ipc::SyncChannel::ShouldContinueFromTimeout ipc/glue/SyncChannel.cpp:261 8 xul.dll mozilla::ipc::RPCChannel::Call ipc/glue/RPCChannel.cpp:210 9 xul.dll mozilla::plugins::PPluginInstanceParent::CallNPP_HandleEvent obj-firefox/ipc/ipdl/PPluginInstanceParent.cpp:408 10 xul.dll mozilla::plugins::PluginInstanceParent::NPP_HandleEvent dom/plugins/PluginInstanceParent.cpp:1170 11 xul.dll mozilla::plugins::PluginModuleParent::NPP_HandleEvent dom/plugins/PluginModuleParent.cpp:531 12 xul.dll nsNPAPIPluginInstance::HandleEvent modules/plugin/base/src/nsNPAPIPluginInstance.cpp:579 13 xul.dll nsPluginInstanceOwner::ProcessEvent layout/generic/nsObjectFrame.cpp:5450 14 xul.dll nsPluginInstanceOwner::MouseMove layout/generic/nsObjectFrame.cpp:4697 15 xul.dll nsEventListenerManager::HandleEventInternal content/events/src/nsEventListenerManager.cpp:1219 16 xul.dll nsEventTargetChainItem::HandleEventTargetChain content/events/src/nsEventDispatcher.cpp:341 17 xul.dll nsEventDispatcher::Dispatch content/events/src/nsEventDispatcher.cpp:628 18 xul.dll PresShell::HandleEventInternal layout/base/nsPresShell.cpp:7066 19 xul.dll PresShell::HandlePositionedEvent layout/base/nsPresShell.cpp:6900 20 xul.dll PresShell::HandleEvent layout/base/nsPresShell.cpp:6731 21 xul.dll nsViewManager::HandleEvent view/src/nsViewManager.cpp:1105 22 xul.dll nsViewManager::DispatchEvent view/src/nsViewManager.cpp:1083 23 xul.dll AttachedHandleEvent view/src/nsView.cpp:193 24 xul.dll nsWindow::DispatchEvent widget/src/windows/nsWindow.cpp:3786 25 xul.dll nsWindow::DispatchWindowEvent widget/src/windows/nsWindow.cpp:3809 26 xul.dll nsWindow::DispatchMouseEvent widget/src/windows/nsWindow.cpp:4233 27 xul.dll nsWindow::ProcessMessage widget/src/windows/nsWindow.cpp:5115 28 xul.dll nsWindow::WindowProcInternal widget/src/windows/nsWindow.cpp:4613 29 xul.dll nsIMM32Handler::ProcessMessage widget/src/windows/nsIMM32Handler.cpp:401 30 xul.dll nsIMM32Handler::ProcessMessage widget/src/windows/nsIMM32Handler.cpp:401 31 xul.dll xul.dll@0x359b4d
its tough to piece together flash version info and url info for these hangs since the two pieces of info live in opposite sides of the hang pair, but I'm working on a hack that might help with that. top domains associated with this signature on 200 report sample of beta 12 on 20110227 looks something like this 20 www.facebook.com 18 apps.facebook.com 16 www.youtube.com 7 static.ak.fbcdn.net 7 static.ak.facebook.com 7 fb-0.frontier.zynga.com 5 talkgadget.google.com 5 src.actaads.com 5 mycomet.mail.ru 4 www.yabancidiziizle.com 4 www.xtube.com 4 www.nextplay.com 4 vkontakte.ru 4 qc-il.corp.emc.com 4 internetorder.dominos.com.au 3 www.ravenwoodfair.com 3 www.orkut.com.br 3 www.dizimag.com 3 vgn-xpromo.vostu.com 3 my.mail.ru 3 fb-tc-0.farmville.com ... ... ...
here is what the flash version count breakdown looks like in the same sample. looks like a more prevelent problem on 10.2, although not exclusive. 169 10.2.152.26 [blank] 3 10.2.161.23 [blank] 1 10.2.152.21 [blank] 1 10.2.151.49 [blank] 1 10.1.102.64 47 10.1.102.64 [blank] 12 10.1.85.3 [blank] 8 10.1.82.76 [blank] 1 [blank] 10.1.53.64 31 [blank] [blank] 4 [blank] 5 10.0.32.18 [blank] 3 10.0.45.2 [blank] 3 10.0.42.34 [blank] 3 10.0.12.36 [blank] 2 [blank] 10.1.82.76 2 10.0.22.87 [blank] 1 9.0.124.0
this signature doesn't really map well to any single individual signature on the plugin plugin side. here is a listing of all the signatures in a sample of the pair reports. 503 hang | ntdll.dll@0xe514 5 hang | F_821451509__________________________________________________________ 5 hang | F_790366171________________________________________ 4 hang | F_875177159_________________________________________________________________ 3 hang | NPSWF32.dll@0x958a0 3 hang | F_839780673_______________________________ 3 hang | F_596512829______________________________ 3 hang | F_1440603502__________________ 3 hang | F1361137843________________________________________________ 2 hang | F_632545334___________________ 2 hang | F_2090751469________________________________________________________________ 2 hang | F564047601_________________________________________________________________________ 1 hang | shell32.dll@0xbde7a 1 hang | scale_line_8_c 1 hang | mozilla::plugins::BrowserStreamChild::DeliverPendingData() 1 hang | fastzero_I 1 hang | fastcopy_I 1 hang | Shockwave 3d Asset.x32@0x4f5a6 1 hang | PixelBlit32Ato32_SSE 1 hang | NPSWF32.dll@0x987ec 1 hang | NPSWF32.dll@0x7cd05 1 hang | NPSWF32.dll@0x7bff9 1 hang | NPSWF32.dll@0x5b80b 1 hang | NPSWF32.dll@0x3f7b3b 1 hang | NPSWF32.dll@0x2331da 1 hang | NPSWF32.dll@0x2310f6 1 hang | NPSWF32.dll@0x231004 1 hang | NPSWF32.dll@0x22ee3d 1 hang | NPSWF32.dll@0x20402b 1 hang | NPSWF32.dll@0x1e6afd 1 hang | InterlockedCompareExchange 1 hang | F_980482081__________________ 1 hang | F_573570822____________________________________________________ 1 hang | F_558249513____________________ 1 hang | F_477565519__________ 1 hang | F_2103495585_____________________________________________ 1 hang | F_2080806908_________________________ 1 hang | F_1776344327_____________________________________________ 1 hang | F_1644221920___________________________________ 1 hang | F_1603796674________________________________ 1 hang | F_1336544037__________ 1 hang | F_1308355634________________________________ 1 hang | F_1180069599_________________________________________________________________________________ 1 hang | F_1151984599_______________________ 1 hang | F_1090611750__________________ 1 hang | F948824071_________________________ 1 hang | F825216788_______________________ 1 hang | F818132354________________ 1 hang | F749175550____________________________________________________________________ 1 hang | F636812155__________________________________________________________________________________________________________________ 1 hang | F592615021_____________________________________________ 1 hang | F457974632____________________________ 1 hang | F374527877_____________________________________________ 1 hang | F351981279____________________________ 1 hang | F28161935________________ 1 hang | F272425357_________________________________ 1 hang | F226170198_______________________________________________________________________ 1 hang | F2109637189________________________________ 1 hang | F1956691869_______________________________________________________ 1 hang | F1949876734____________________________________________________ 1 hang | F1786948743_______________________________ 1 hang | F14507073______________________________________________________________________ 1 hang | F1282869874____________________________________ 1 hang | F1239283691__________________________________________________ 1 hang | F1188167450___________________________________ 1 hang | F1156974495_____________________ 1 hang | ConvertToRGB 1 \N
(In reply to comment #0) > http://tinyurl.com/4dclbk3 to the reports which are all Windows. #3 top overall > crash for B12 with 2920 crashes so far. Looks like all Windows XP SP3. I think I am helping a user troubleshoot this hang at http://forums.mozillazine.org/viewtopic.php?f=23&t=2117453 bp-a20b5d33-5182-4f14-a067-ddbe52110228 (Sorry, no plugin report) Firefox regularly hangs when uploading photos to Photobucket. I have tried myself with nightly and Flash 10.2.152.26 but am unable to reproduce: Mozilla/5.0 (Windows NT 5.1; rv:2.0b13pre) Gecko/20110227 Firefox/4.0b13pre built from http://hg.mozilla.org/mozilla-central/rev/5ff5318a9b04
This is just KiFastSystemCallRet, but we don't have Windows symbols for this particular version of ntdll.
Status: NEW → RESOLVED
Closed: 14 years ago
Resolution: --- → WORKSFORME
Windows symbol fetching will be fixed in bug 575817, which is waiting on bug 598908, which is slated for Socorro 1.7.7.
Product: Core → Core Graveyard
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