Open Bug 637944 Opened 12 years ago Updated 5 months ago

I know this is a government website, so I approved the exception. Firefox froze.


(Firefox :: General, defect)

3.6 Branch
Windows 7



Webcompat Priority fixed
a11y-review fixed
Performance Impact fixed
Tracking Status
relnote-firefox --- fixed
firefox-esr102 fixed fixed
firefox111 fixed fixed
firefox112 fixed fixed
firefox113 fixed fixed


(Reporter: nancylizza, Unassigned)





(1 file)

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv: Gecko/20110218 Firefox/3.6.14
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv: Gecko/20110218 Firefox/3.6.14

After clicking Approve the Exception, a message came up that said The site provides valid, verified identification.  There is no need to as an as exception.

I looked at the certificate, which says US Government. 

When I clicked back to the exception page, I could not move forward to the website.

Reproducible: Couldn't Reproduce

Steps to Reproduce:
1. Clicked link from Google page where I found the phrase for the information I wanted to read.
2. Approved Add Security Exception.
3. Was then told I did not need to add exception, but the page did not advance to open the link.

When I add a trusted US Government exception, I have never seen Valid & Verified, and the website always opens. 
Actual Results:  
Word document opened, not the website.

Expected Results:  
Opened the URL.

I have a screenshot.  Your other requested information is beyond my technical ability to understand.
Adding an exception at that URL works for me with Seamonkey trunk.
Works for me, Firefox 4.0b13pre (20110301) on Linux x86-64.
Works for me, Firefox 3.6.16 and 4.0 on Windows 7.
(In reply to comment #0)
> Actual Results:  
> Word document opened, not the website.

That's odd.  I would guess something is broken in your Windows configuration
or it's infected by malware.

> I have a screenshot.

Please attach the screenshot if you still have it; use the
"Add an attachment" link on the bug report.  Thanks.
Attached image screenshot of message
As requested.   I hope it helps.
Thank you.
I don't have a malware infection.  I suppose something may be wrong in my configuration, but it's not something I configured.  Periodically weird things happen and I don't know whether to attribute it to Firefox or not.  Such as, all of a sudden, Chinese characters take over English letters while typing in Yahoo mail (and Outlook) and Firefox does not remember passwords or logins that it asks me if I want it to remember.   
I have seen this password/login complaint before but I have yet to see a solution.
I have also seen a workaround that I cannot use.
Version: unspecified → 3.6 Branch
Please download and install Firefox 4 and retest. It does look like you may have malware on your computer. Please use Malwarebytes ( possibly to assist you with removing it if there is an infection. Then retest.
I installed FF4 and did not like the version, as it was freezing too often, so I went back to version 3.6.15, which I updated to 3.6.16 this week.  Until FF/Mozilla works out the kinks or stops supporting this version, I am sticking with it.

I already have Malwarebytes, in addition to MSE.  I do not have malware on this computer.  At this point,  this is not important anymore, although I appreciate you sticking with this for as long as you have.

I would love to see somebody tackle the ability for FF to remember stored passwords or stored logins as ferociously as you have pursued this.  I see a tremendous amount of complaints, though not a Mozilla fix.
Thank you.
Severity: normal → S3
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