638583 - cannot play any POGO or JAVA enabled games since 3.6.14

Status: RESOLVED DUPLICATE of bug 629030

(Firefox :: General, defect)

Description

[mjpere]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.14) Gecko/20110218 Firefox/3.6.14 SearchToolbar/1.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.14) Gecko/20110218 Firefox/3.6.14 SearchToolbar/1.2

QUESTION

When I try to start a game through Firefox, I get a plain white window instead of my game. What is going on?
ANSWER

Update:  Mozilla has a documented bug filed for Java support in Firefox 3.6.14. Since many Pogo games run on Java technology, this is obviously impacting those Pogo customers who are attempting to play their games with the latest version of the browser.

Until Mozilla has addressed this issue, we recommend that you either use another browswer, such as Internet Explorer or Chrome, to access your games, or to completely uninstall Firefox 3.6.14 and revert to the earlier version, Firefox 3.6.13, to play.

We have recently received several reports of certain Java based Pogo games, such as Word Whomp, not loading with Firefox version 3.6.14. We are aware of this issue and our engineers are working to resolve it.

In the meantime, you may want to try logging in to Pogo.com with another browser. You may also check back here for updates as new information becomes available.

If you would like to be notified when this answer is updated, please click the Notify Me by Email if this Answer is Updated link at the bottom of the page.


Reproducible: Always