640279 - Excel 2007 and Firefox interoperability - "Cannot empty the clipboard" from Excel when firefox is open

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[rpetersen1]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15 ( .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15 ( .NET CLR 3.5.30729)

When Firefox is open, I get a message "Cannot empty the clipboard" when trying to drag/drop a cell in Excel 2007.

Reproducible: Always



Expected Results:  
Should not get this message.

Comment 1

[Tim (fmdeveloper)]

WFM - Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16 ID:20110319135224 and Office 2007

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Comment 2

[Tim (fmdeveloper)]

Closing bug as Incomplete - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question

Comment 3

[Barry Nicholson]

I have a worse situation, but this may be related - when Firefox is open, the Excel sheet I have will not copy/paste fomulas, only text(!). As soon as I close Firefox, I can copy/paste again as normal. I'd have thought this would be listed, but can't see anything like this on the web.

Comment 4

[Tim (fmdeveloper)]

Barry -> Please open a new bug report, or better yet first get someone to confirm it is an issue on the support site https://support.mozilla.org/en-US/questions/new