640281 - "Error Decrypting Record"

Status: RESOLVED WORKSFORME

(Firefox :: Sync, defect)

Description

[Gregory Koberger (:gkoberger)]

As of this week, I'm no longer able to sync with any of my computers/phone.

I get the generic "Sync encountered an error while syncing: Unknown error.", which won't go away.

In the error console, I get the following errors:

http://grab.by/9nCQ

I'm using Minefield 4.0b13pre (2011-03-03) on OSX.  I've tried deactivating and reactivating my account, with no luck.  Android says it's perpetually "In progress..".  Firefox 3.6 fails silently.

Comment 1

[Mike Connor [:mconnor]]

Hi Gregory, it seems like there's some data on the server that's encrypted with a different key.  The easiest fix for this should be to just wipe the server cache and let the clients recreate everything.  To do this, go to https://account.services.mozilla.com/ and log in with your username/password, and then go to "Clear your Sync data" and then do a new sync.

Comment 3

[Gregory Koberger (:gkoberger)]

Hey Mike:

I managed to fix it myself by purging my data, clearing my history on all my computers, and syncing again.  I filed the bug because it seems like an issue that should be addressed- most people wouldn't know how to do this, and would just give up.

Thanks!

Comment 4

[Gregory Koberger (:gkoberger)]

Additionally, I should mention that purging my data wasn't enough- I could sync the first time, but the second sync always failed.  This makes me think there was something in my history that sync didn't like.  It only worked after I cleared my history.

Comment 5

[Gregory Koberger (:gkoberger)]

Closing since I haven't seen this in 10 months. Thanks :)