FirefoxSync: "Next" button in setup dialog permanently disabled for 2.6.37/38, fine for 2.6.32



8 years ago
6 years ago


(Reporter: uli.heller, Unassigned)


Firefox Tracking Flags

(Not tracked)




(1 attachment)



8 years ago
User-Agent:       Mozilla/5.0 (X11; Linux i686) AppleWebKit/534.23 (KHTML, like Gecko) Chrome/11.0.686.3 Safari/534.23
Build Identifier: 4.0rc1

I just realized that I cannot configure FirefoxSync on certain linux systems. I've created a private sync server with the URL It works fine for workstations running Firefox on Ubuntu-10.04 and others.

However: Sometimes, the "Next" button within the account configuration details dialog stays disabled, even after I entered the right server url and waited for minutes. Looking at the access log of the sync server, I realized that no query happened for these cases. After closing the configuration dialog and terminating Firefox, a query gets executed (... something like GET /user/1.0/a).

I double checked certain environments and for me, it is like this:

* Ubuntu-10.04, Kernel 2.6.32-29: OK
* Ubuntu-10.04, Kernel 2.6.38-5: KO  (checked various versions of Firefox)
* Ubuntu-11.04 alpha3, Kernel 2.6.38-5: KO  (4.0b12 I guess)
* SUSE-11.4rc4, Kernel 2.6.37.x: KO (4.0bXX)

For Ubuntu-10.04, Kernel, I checked

* Firefox-3.6, FirefoxSync-1.6.3
* Firefox-3.6, FirefoxSync-1.7
* Firefox-4.0rc1

All of them don't work. The button is permanently disabled, the http request isn't sent before shutting down the browser.

Reproducible: Always

Steps to Reproduce:
1. Use a recent 32 bit Linux distribution, for example Ubuntu-11.04 oder SUSE-11.4 *OR* use an older distribution with a backported kernel (Ubuntu-10.04, Kernel backported from 11.04)
2. Try to configure "SYNC" using your  own server
3. Enter the correct server URL
4. Wait for the "next" button to become activated
Actual Results:  
The "next" button is never activated, no HTTP request is ever sent to the server (checked via access.log)

Expected Results:  
A HTTP request is sent to the server and based on the reply, the "next" button is activated

The HTTP request will be sent after shutting down Firefox.

Comment 1

8 years ago
Created attachment 518419 [details]
The sync account configuration dialog with the next button disabled

Comment 2

8 years ago
I made some additional tests and it seems that the issue is kine of related to my environment. I used various VMs running under VirtualBox on my desktop. With these, the issue exists under the conditions I described.

If I move the sync server to a vm on another host, everything will work fine. I verified this with

* Ubuntu-10.04, Kernel 2.6.38-5, Firefox-4.0rc1
* OpenSUSE-11.4, Firefox-4.0b12 (distributed by SUSE)

For me, this means that the bug isn't very important any more. I adjusted the importance accordingly.
Severity: major → minor


7 years ago
Version: unspecified → 4.0 Branch

Comment 3

6 years ago
The Sync UI code was rewritten around Firefox 8 or 9. If you still see a problem on Firefox 12 or later, please reopen this bug.
Last Resolved: 6 years ago
Component: General → Firefox Sync: UI
Product: Firefox → Mozilla Services
QA Contact: general → sync-ui
Resolution: --- → INCOMPLETE
Version: 4.0 Branch → unspecified
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