641380 - New e-mail alert when you enter a POP3 folder with unread messages

Status: RESOLVED WORKSFORME

(Thunderbird :: Untriaged, defect)

Description

[Aaron Kelley]

User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.15) Gecko/20110303 Thunderbird/3.1.9

When clicking on a POP3 inbox that contains unread mail, a "new mail" alert is displayed and the new mail sound plays.  This happens even if the mail was ALREADY alerted when it first arrived.

Reproducible: Always

Steps to Reproduce:
1. Let's set up two accounts, one IMAP (Gmail) and one POP3 (Hotmail).  Make sure the POP3 account is set to use its own mail folders and not the global "Local folders."
2. Look at the IMAP inbox in Thunderbird.
3. Have someone send a message to your POP3 account (or send it yourself).
4. Wait for Thunderbird to notice the new message (or use the "Get All New Messages" option).  A mail alert will be displayed and the new mail sound will play.
5. Wait for the alert to go away...
6. Click on your POP3 inbox.
Actual Results:  
The new mail alert appears again and the sound plays.

Expected Results:  
I've already been alerted about this mail.  Don't alert me again just because I opened the inbox.

This has been happening at least since Thunderbird 3.1.  It did not happen in Thunderbird 2.

Comment 1

[hraycrum]

I would like to report this bug in
 Name: Thunderbird
    Version: 17.0.5
    User Agent: Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20130328 Thunderbird/17.0.5

I have not had this issue at all until this release but it is extremely annoying.

Comment 2

[hraycrum]

This bug still exists in Thunderbird Beta 22.0.

Comment 3

[Wayne Mery (:wsmwk)]

Aaron, do you still encoutner this issue?

Comment 4

[Aaron Kelley]

No, but it's been years since I've had any POP3 mailboxes in Thunderbird.

Comment 5

[Wayne Mery (:wsmwk)]

Aaron, thanks for the update.

Danny, you're a heavy user of pop. Do you also use notifications and can comment on the current experience?

Comment 6

[Dan Pernokis]

Our laptops & tower PC have run TB since 2010 (maybe late 2009), and I have always used the pop-up alerts -- in fact, I didn't know they were optional. But, on each machine, I have only one IMAP account and it's under the one global inbox, so I can't isolate & switch around as far as the STR suggests.

TB has always re-displayed the few most recent arrivals chronologically when another new item alerts as it comes in. For example, Msg-1 alerts, then when Msg-2 arrives & alerts, Msg-1 will be displayed after it too -- and so on -- when Msg-7 comes in, Msg-6, Msg-5, and maybe Msg-4 will re-display. But I've never had the exact same block of arrival message(s) repeat themselves and cause multiple alerts (such as Msg-1, 2, and 3 -- then later, Msg-1, 2, and 3 again.) I also operate mostly with sound muted, so I rarely notice audio alerts anyway, and any repetition would be far less irritating.

Comment 7

[Worcester12345]

Is this just Windows 7?

Comment 8

[Dan Pernokis]

Yes, both machines are Windows 7 Pro / 32-bit.

(FYI, also running Norton 360 (and previously Norton Security or Norton Internet Security) on laptop. Tower ran Norton Security or Norton Internet Security until ~2019 when it was switched to BitDefender.)

Comment 9

[Wayne Mery (:wsmwk)]

I have both pop and imap, but I don't have alerts enabled, so I can't accurately comment on the STR given. But I think if this bug still existed users would be up in arms. I

Gene I believe you have both imap and pop. Do you also have new mail alerts enabled and see the alert when doing step 6 of comment 0?

Comment 10

[gene smith]

I don't have checks for new mail (at start, biff or idle) enabled on any account. I just click on inbox when I want to check for new mail. Since most of my accounts are just for test, this avoids lots of clutter when recording logs. Also, I only have one pop account, also just for testing, that I haven't used since pop got changed over to JS.
I'll leave NI set and test this out a bit later.

Comment 11

[gene smith]

Ok, got a NI reminder and just now did the test. I only see one incoming message alert for the pop3 account when parked on inbox of an imap account. Selecting inbox of pop account doesn't produce another alert. (This following STR of comment 0 on linux.)