641395 - Complete freeze of Windows XP - reboot needed

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Christian Andersson]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/534.16 (KHTML, like Gecko) Chrome/10.0.648.133 Safari/534.16
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; sv-SE; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15 ( )

Lately, after upgrading to the latest Firefox version, I've had system lockups.
It has occurred when 
- I've typed/refreshed a Facebook page
- I have loaded a Yahoo mail account page
... and various other occasions when Firefox has been open.
It's not possible to task switch after that, for example I tried to use Process Explorer to end FireFox, but I can't even switch to it.

Firefox has been my primary browser for a couple of years. It has been VERY rare on my system with complete system freezes before and I've had a great experience with WinXP (and Firefox _before_). But until this has been solved, I'm on Google Chrome. No similar problems seen so far with Chrome. 

Reproducible: Sometimes

Steps to Reproduce:
1. Not easily reproducible. Happens a couple of times a day.
2.
3.

Comment 1

[Srinivas]

Please try if you can reproduce it by creating a new profile
https://support.mozilla.com/en-US/kb/Managing+profiles#Creating_a_profile

Comment 2

[Christian Andersson]

Ok, I have now created a new profile and imported my bookmarks, etc.
Will try if I get a computer freeze with this new profile.

Best Regards
/Christian

Comment 3

[Alex Lakatos[:AlexLakatos]]

Reporter, if a clean profile does not help, please try using Safe Mode. Thanks.
http://support.mozilla.com/en-US/kb/Safe%20Mode

Comment 4

[Christian Andersson]

Ok, will do. No freeze yet, but I think I'll try to run with a clean profile for a week before I draw any conclusions.

Thanks for your propsals and assistance so far.
/Christian

Comment 5

[Christian Andersson]

With my new profile, no freeze or hang-up of Firefox after almost a week.
So maybe it was the old profile with the new version that was causing the problem... Thank you for your assistance!

Best Regards
/Christian