No activation mail after registering for a localization account

NEW
Unassigned

Status

Webtools Graveyard
Verbatim
--
critical
7 years ago
2 years ago

People

(Reporter: Remko de Keijzer, Unassigned)

Tracking

Details

(URL)

(Reporter)

Description

7 years ago
User-Agent:       Mozilla/5.0 (Windows NT 6.0; rv:2.0b13pre) Gecko/20110316 Firefox/4.0b13pre
Build Identifier: 

I registered for a localization account through https://localize.mozilla.org/nl/
I never got the activation mail to activate my account, neither did I receive a mail after resetting my password.
The e-mailaddress used to register is the same as my bugzilla account.
I checked my junk mail folder both in Thunderbird as well as in the webmail.

Reproducible: Always

Steps to Reproduce:
1. Register for a localization account
2. Wait for the activation mail
3.
Actual Results:  
No activation mail

Expected Results:  
An activation mail in my mailaccount

Comment 1

6 years ago
Sorry for not getting to this any sooner. Bugs on localize.m.o go into the verbatim component, moving this there.

Remko, if this is still an issue, mind giving us a ping again?
Assignee: registration → nobody
Component: Registration & Management → Verbatim
Product: Mozilla Localizations → Webtools
QA Contact: registration → verbatim
Version: unspecified → other
(Reporter)

Comment 2

6 years ago
Password reset email is working. But my account remains inactive that way and I have no way of activating the account.
(In reply to Remko de Keijzer from comment #2)
> Password reset email is working. But my account remains inactive that way
> and I have no way of activating the account.

So you don't get the warning 'That e-mail address doesn't have an associated user account. Are you sure you've registered?' when you try to reset your password?

Pike, who can look into the user database to remove his email so he can register again?

Comment 4

6 years ago
I don't find anything helpful in the UI, maybe gandalf or stas can help.
I got a report about this, website displays this after registering:

Error de Servidor

Un error ha occurrido. Gracias por su paciencia.

need more than 1 value to unpack
Status: UNCONFIRMED → NEW
Ever confirmed: true

Comment 6

6 years ago
Confirming, I had registered yesterday and didn't get an activation email nor password reminder email.

Comment 7

6 years ago
Yes, this regressed in general when the VM moved datacenters, not everything in bug 721591 is back to where it should be.
Depends on: 721591

Comment 8

6 years ago
This might as well be a regression of the bug 702587

Comment 9

6 years ago
I got the emails today dated three days ago.
(Assignee)

Updated

2 years ago
Product: Webtools → Webtools Graveyard
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