642926 - Firefox 4.0 Crash [@ xul.dll@0x18e5d5 ]

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Marcia Knous [:marcia]]

Seen while reviewing chofmann's reports.  https://crash-stats.mozilla.com/report/index/4196e950-2cf8-4e27-a6e1-ef3322110315 is a sample report. https://crash-stats.mozilla.com/report/list?signature=xul.dll@0x18e5d5 to the recent crashes.

Some comments mention:

on a site with flash movie in it (played using Flowplayer).
opened java overlay on a page for "feedback form" and all went caput
the machine was up all the night doing nothing, Firefox crashed

Frame 	Module 	Signature [Expand] 	Source
0 	xul.dll 	xul.dll@0x18e5d5 	
1 	xul.dll 	xul.dll@0xb41a5 	
2 	xul.dll 	xul.dll@0x7bf8a 	
3 	xul.dll 	xul.dll@0xd75b8 	
4 	xul.dll 	xul.dll@0x16e782 	
5 	ntdll.dll 	ntdll.dll@0x67372 	
6 	ntdll.dll 	ntdll.dll@0x67351 	
7 	xul.dll 	xul.dll@0x177880

Comment 1

[chris hofmann]

looks like no symbols were available at the time of this report being processed.

it will likely turn into another signature/stack if something more widespread is found here.  

If we can reproduce lets change this bug over to the new signature.

Comment 2

[Robert Kaiser]

(In reply to comment #1)
> looks like no symbols were available at the time of this report being
> processed.

No, it's worse. The modules tab as well as the raw dump mention that we don't have a "debug ID" for that xul.dll, so we don't even know what symbols to retrieve for it.

Ted, any clue why this can happen? There seem to be other reports with other sigs as well having this problem, like https://crash-stats.mozilla.com/report/index/64285661-25ec-41b2-bd8d-e48522110319

Comment 3

[(not currently active) Ted Mielczarek]

I just made this same comment in bug 643142:

It's not that symbols are missing, the minidump is missing some critical
information. That's covered by bug 559661 (but I don't know anything to do to
fix it).

Comment 4

[Scoobidiver (away)]

This crash signature moves between each version, so if it exists in the latest Firefox version, it will be under another signature.
I close it as incomplete.