643472 - Reply button not functioning on facebook messages

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[David Bales]

User-Agent:       Mozilla/5.0 (Windows NT 5.1; rv:2.0b13pre) Gecko/20110321 Firefox/4.0b13pre
Build Identifier: Mozilla/5.0 (Windows NT 5.1; rv:2.0b13pre) Gecko/20110321 Firefox/4.0b13pre

Using the facebook messages page, Reply button stopped functioning after five exchanges.  Attempted to reload page in a different window with no change in behavior.  

Reproducible: Always

Steps to Reproduce:
1. Send message to facebook user.
2. Receive reply.
3. Attempt to reply to thread.  
Actual Results:  
Mouse activity registers but reply isn't sent.

Expected Results:  
Mouse activity registers and reply is sent normally.

Loaded the nightly build from 3/21.  Standard install.

about:buildconfig
Source

Built from http://hg.mozilla.org/mozilla-central/rev/8618a149ea2e
Build platform
target
i686-pc-mingw32
Build tools
Compiler 	Version 	Compiler flags
d;D:\mozilla-build\msys\mozilla-build\python25\python2.5.exe -O e;D:\mozilla-build\msys\builds\moz2_slave\cen-w32-ntly\build\build\cl.py cl 	14.00.50727.762 	-TC -nologo -W3 -Gy -Fdgenerated.pdb -DNDEBUG -DTRIMMED -Zi -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952 -O1
d;D:\mozilla-build\msys\mozilla-build\python25\python2.5.exe -O e;D:\mozilla-build\msys\builds\moz2_slave\cen-w32-ntly\build\build\cl.py cl 	14.00.50727.762 	-GR- -TP -nologo -Zc:wchar_t- -W3 -Gy -Fdgenerated.pdb -wd4800 -DNDEBUG -DTRIMMED -Zi -Zi -UDEBUG -DNDEBUG -GL -wd4624 -wd4952 -O1
Configure arguments

--enable-application=browser --enable-update-channel=nightly --enable-update-packaging --enable-jemalloc --enable-tests

Comment 1

[Matt Brandt [:mbrandt]]

Hi David, thank you for your bug report, sadly I'm unable to reproduce the behavior your seeing. If you have time can you provide a bit more information.

What extensions are do you have installed? You can find this in about:support.

Comment 2

[David Bales]

Hi Matt.  Here are the extensions.  Hopefully it will format better on your end.

Extensions      
Name		  			Version		Enabled	ID
Linky		  			3.0.0		true	[e-mail]
Personas	  			1.6.2		true	[e-mail]
SOE Web Installer 			1.0.3.143	true	{000F1EA4-5E08-4564-A29B-29076F63A37A}
AniWeather	  			0.8.7		true	{4176DFF4-4698-11DE-BEEB-45DA55D89593}
Password Exporter			1.2.1		true	{B17C1C5A-04B1-11DB-9804-B622A1EF5492}
Theme Changer - Change your layout!	1.3		true	{EB132DB0-A4CA-11DF-9732-0E29E0D72085}
Java Quick Starter			1.0		true	[e-mail]1.4.1true{ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a}

Comment 3

[David Bales]

This looks like a reboot issue. I tried it in safe-mode with no problem, then booting back into normal mode it started working as well.  

For what it's worth, I shut down all open apps during install, but either way, it's inconclusive.

Comment 4

[Matt Brandt [:mbrandt]]

Thanks for taking the time to dig into this one on your end. It's too bad it appears to be one of those finicky hard to reproduce behaviors.

Does anyone else have insight on where to go with this or should we move it to worksforme?

Comment 5

[Carsten Book [:Tomcat]]

(In reply to comment #3)
> This looks like a reboot issue. I tried it in safe-mode with no problem, then
> booting back into normal mode it started working as well.  
> 
> For what it's worth, I shut down all open apps during install, but either way,
> it's inconclusive.

Do you mean Firefox Safe Mode or the OS Safe Mode? If the Problem is not reproducible in Firefox Safe Mode (means Firefox with default settings, deactived addons etc) then it could be likely the cause of a setting, extension etc you have installed

Comment 6

[David Bales]

I went into OS safe mode.  If I can reproduce it, I'll use Firefox Safe Mode to ferret it out.  To narrow it down, I'll enable extensions one at a time unless there's a better way.  Thanks.

Comment 7

[Ed Morley [:emorley]]

Reporter, please can you confirm whether this issue still occurs using Firefox 4.0.1 (http://www.mozilla.com/firefox/new/) or higher, in Firefox safe mode (http://support.mozilla.com/kb/Safe+Mode) and/or with a clean profile (http://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile). Ideally, also check using the latest nightly: http://nightly.mozilla.org/

If this issue no longer occurs, please close as "Resolved Worksforme".

It it in fact still occurs, please provide as much extra information as possible, including what versions tried, whether safe mode/new profile tested etc. Thanks! :-)

(Template reply to inactive UNCO bugs; also setting closemedate for 2 weeks time, given lack of activity).

Comment 8

[Ed Morley [:emorley]]

Marking WFM per comment 3 / comment 4.

Please reopen if this occurs again using 4.0.1 or later.

Thanks :-)