Closed Bug 643593 Opened 9 years ago Closed 8 years ago

Opening Microsoft Works Spreadsheet *.xlr causes an error.

Categories

(Thunderbird :: General, defect)

x86
Windows Vista
defect
Not set

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: pcflau, Unassigned)

Details

User-Agent:       Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30618)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.15) Gecko/20110303 Thunderbird/3.1.9

I have a client that is using Thunderbird 3.1.9 and MS Works 8.5 on a Windows Vista x86 Operating System.  When he receives an email with a file extension of .xlr.  He clicks on the attachment and a window appears stating "You have chosen to open *.xlr which is a: Microsoft Works Spreadsheet from mailbox:// What should Thunderbird do with this file? * Open with Microsoft Works Spreadsheet (default)".  So I click on "OK".  Then an error pops up stating "Cannot change the document C:\User...\*.xlr.  The document is read-only or is open by another user or application.  To change this file, save it with a different filename."  Then I click on "OK" and the *.xlr (MS Works Spreadsheet) opens up just fine.  How can I get the .xlr to open without the error appearing?

Reproducible: Always

Steps to Reproduce:
1. Open *.xlr through attachment
2 [review].
3.
Actual Results:  
I have a client that is using Thunderbird 3.1.9 and MS Works 8.5 on a Windows Vista x86 Operating System.  When he receives an email with a file extension of .xlr.  He clicks on the attachment and a window appears stating "You have chosen to open *.xlr which is a: Microsoft Works Spreadsheet from mailbox:// What should Thunderbird do with this file? * Open with Microsoft Works Spreadsheet (default)".  So I click on "OK".  Then an error pops up stating "Cannot change the document C:\User...\*.xlr.  The document is read-only or is open by another user or application.  To change this file, save it with a different filename."  Then I click on "OK" and the *.xlr (MS Works Spreadsheet) opens up just fine.  How can I get the .xlr to open without the error appearing?

Expected Results:  
When I went into Attachments/Options.  It does not have a file extension .xlr.  It does have a file extenstion of .xls.  Can *.xlr and other MS Works software extenstions been included?
Keywords: css-moz
Priority: -- → P5
Whiteboard: Microsoft Works Spreadsheet *.xlr causes an error.
Version: unspecified → 3.1
It appears that the key message here is "The document is read-only" which is what Thunderbird 3.x is now doing by default. The workaround is to disable the browser.helperApps.deleteTempFileOnExit preference setting.

To do this, go into the Tools > Options > Advanced > General tab and click on Config Editor there. Copy-paste the name of the preference into the search bar on top of that window, then double-click on the remaining entry to toggle its value to "false".

If it doesn't exists already, right-click into the preference window and select New > Boolean from the menu, then set:

    * Preference name is browser.helperApps.deleteTempFileOnExit
    * Preference value is false

This should resolve the issue if it's just caused by read-only mode. As a side effect though, opened attachments then accumulate in the %TEMP% folder.
Keywords: css-moz
Priority: P5 → --
Whiteboard: Microsoft Works Spreadsheet *.xlr causes an error.
Paul, are you still seeing a problem when using a current versoin?
Whiteboard: [closeme 2012-04-25]
Resolved per whiteboard
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2012-04-25]
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