644310 - Update to v3.6.16 caught in loop

Status: RESOLVED INCOMPLETE

(Toolkit :: Application Update, defect)

Description

[Bernard]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15 ( .NET CLR 3.5.30729; .NET4.0C)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.15) Gecko/20110303 Firefox/3.6.15 ( .NET CLR 3.5.30729; .NET4.0C)

Applying the update to v3.6.16 from v3.6.15 the process fails and becomes caught in a fail loop repeatedly trying to install and failing - "make sure no other copies of Firefox are running - close Firefox and try again" has no effect when carried out.  Even a System reboot doesn't help!  Same result on all 3 computers!

Reproducible: Always

Steps to Reproduce:
1.apply the update
2.
3.
Actual Results:  
As detailed above

Expected Results:  
Update proceeds

Comment 1

[Robert Strong (they/them - no direct email)]

Please attach (using the 'Add an attachment' link above) the following files which can be located with a default install as follows:

for Windows Vista and above type the following in the Start Menu search box and press return.
%LOCALAPPDATA%
Then navigate to \Mozilla\Firefox\Mozilla Firefox\

for Windows prior to Windows Vista type the following in the Start Menu -> run box and press return.
%USERPROFILE%
Then navigate to \Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\

active-update.xml

navigate to the updates subdirectory
last-update.log and backup-update.log

navigate to the 0 subdirectory under updates
update.status and if present update.log

Comment 2

[Wayne Mery (:wsmwk)]

Bernard, if you still see this problem, please update the bug per comment 1