644441 - Firefox 4 crashes repeatedly [@ PR_StringToNetAddr ] [@ PrxDrvPE.dll@0x2208 ] [@ ssl_DefClose ]

Status: RESOLVED WORKSFORME

(NSPR :: NSPR, defect)

Description

[Ark Simpson]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/534.16 (KHTML, like Gecko) Chrome/10.0.648.151 Safari/534.16
Build Identifier: mozilla 4.0

clicking other tab/new tab, loading any url, restore/miniize all cause 'firefox not responding' or crash after initial few times
also irritably slow in loading (slower than chrome, IE)

Reproducible: Always

Steps to Reproduce:
1.Click on Restore in Restore Session tab
2.Click on any link( I clicked on report bug link )
3.Click on new tab
Each of the above cause the problem
4.If it does load it takes enormous time

Actual Results:  
'firefox is not responding' indefinitely
or firefox crashes

Expected Results:  
simple quick loading of the link(s)/ open new tab

Problem appeared in firefox 3.6, after uninstalling reinstalling it persisted in firefox 4.0

Comment 1

[Ed Morley [:emorley]]

Crash report IDs needed, please see:
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Also, could you see if the issue occurs if using Firefox in safe mode:
http://support.mozilla.com/kb/Safe+Mode

How about with a new, empty testing profile? (Don't install any addons into it)
http://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile

Comment 2

[Ark Simpson]

crash report IDs
bp-d644b299-58ce-401a-847f-6d0552110323
bp-b86d7f69-1c6b-41b4-8306-e50e02110323
bp-9c6fb592-a758-450b-a75d-743262110323
bp-dac00718-54ea-42b3-ac56-9db982110323
bp-047cb74b-d142-4692-a3e0-d605c2110323
bp-236d097d-7436-401b-97cb-c35632110323
bp-b5fab234-2330-4aa0-808d-03bd62110323
bp-6eeec027-2f7a-4ae5-8a5b-1eff72110323
bp-37c0b894-ea9d-483e-ac44-deee82110323
bp-031414f8-0402-4c6b-bd18-cfb2e2110323
bp-778341b4-7271-48ef-a4fe-c09762110323
bp-7c025532-1885-430b-9dd9-600272110323
bp-a52677e8-0816-4dc0-ba59-28d0f2110322


> there's no safe mode i.e. no mozilla folder in start menu and no Mozilla Firefox (Safe Mode) in c:\program files(x86)\mozilla firefox

>created new profile. Firefox crashes as soon as opened in new profile

Comment 3

[Ed Morley [:emorley]]

Thanks for those.

The last ~3 crashes are 3.6.x, so ignoring those...
- The first 9 of your crashes are [@ PR_StringToNetAddr ] 
- The 1 remaining one is [@ PrxDrvPE.dll@0x2208 ] 

The latter implies you are using Proxifier, is this the case?

Can you test with it disabled and see if the crashes still occur please. 

Moving to NSPR given [@ PR_StringToNetAddr ] http://hg.mozilla.org/releases/mozilla-2.0/annotate/6be9e31d01b4/nsprpub/pr/src/misc/prnetdb.c#l2258

Comment 4

[Ark Simpson]

(In reply to comment #3)
> Thanks for those.
> 
> The last ~3 crashes are 3.6.x, so ignoring those...
> - The first 9 of your crashes are [@ PR_StringToNetAddr ] 
> - The 1 remaining one is [@ PrxDrvPE.dll@0x2208 ] 
> 
> The latter implies you are using Proxifier, is this the case?
> 
> Can you test with it disabled and see if the crashes still occur please. 
> 
> Moving to NSPR given [@ PR_StringToNetAddr ]
> http://hg.mozilla.org/releases/mozilla-2.0/annotate/6be9e31d01b4/nsprpub/pr/src/misc/prnetdb.c#l2258


occurs without using proxifier as well
bp-9d712a54-4028-4502-8921-cc5532110323

Comment 5

[Ed Morley [:emorley]]

That last crash is [@ ssl_DefClose ] http://hg.mozilla.org/releases/mozilla-2.0/annotate/6be9e31d01b4/security/nss/lib/ssl/ssldef.c#l231

Did you mean to set as worksforme? Has the problem gone away?

Comment 6

[Ark Simpson]

Problem resolved temporarily by itself. Back again.

Comment 7

[Ed Morley [:emorley]]

Does uninstalling Proxifier completely help?
Do you have anything else like Proxifier installed?

Comment 8

[Ark Simpson]

Uninstalling proxifier makes it a little better but doesnt completely resolve it. Besides I am compelled to use proxifier to bypass cyberroam(blocks almost all sites).
No other proxy software installed

Comment 9

[Ed Morley [:emorley]]

Proxifier has a new 3RC version available, perhaps try that?

Comment 10

[Ed Morley [:emorley]]

Reporter, please can you confirm whether this issue still occurs using Firefox 4.0.1 (http://www.mozilla.com/firefox/new/) or higher, in Firefox safe mode (http://support.mozilla.com/kb/Safe+Mode) and/or with a clean profile (http://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile). Ideally, also check using the latest nightly: http://nightly.mozilla.org/

If this issue no longer occurs, please close as "Resolved Worksforme".

It it in fact still occurs, please provide as much extra information as possible, including what versions tried, whether safe mode/new profile tested etc. Thanks! :-)

(Template reply to inactive UNCO bugs)

Comment 11

[Ark Simpson]

1 Extremely few crashes (2-3) in past month with firefox. None since I updated to 4.0.1 Note: I've stopped using Proxifier
2 However when working multiple tabs (more than 30) it often halts/hangs for sometime especially when Syncing with Firefox Sync, if I try to tinker anymore during during that time( clicking on the window or address bar etc.) it crashes spontaneously.
3 Since I just have to wait for 30-40 secs when it hangs its no longer pestering me much and works fine for me