premiermembers.org - Bill payment tab won't open in Firefox, works fine in Chrome and IE (Caused by disabled third party cookies)

RESOLVED WORKSFORME

Status

()

RESOLVED WORKSFORME
8 years ago
8 years ago

People

(Reporter: swegel, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16

Bill Payment tab won't open, even if Firefox is in Safe Mode. I disabled all add ons.  

Reproducible: Always

Steps to Reproduce:
1.go to www.premiermembers.org
2.sign into account
3.click on bill payment
Actual Results:  
page reloads account summary page


I can access Bill Payment in Chrome and in Internet Explorer.
Bank told me other customers are having this problem in Firefox.
(Reporter)

Updated

8 years ago
Version: unspecified → 3.6 Branch

Comment 1

8 years ago
Could you see if there are any errors in the console (just errors, don't need to warnings) and paste them here please. Use Ctrl + Shift + J to access.

Also, does this occur with the newly released Firefox 4?
http://www.mozilla.com/firefox/new/
Summary: bill payment tab won't open → premiermembers.org - Bill payment tab won't open in Firefox, works fine in Chrome and IE
(Reporter)

Comment 2

8 years ago
(In reply to comment #1)
> Could you see if there are any errors in the console (just errors, don't need
> to warnings) and paste them here please. Use Ctrl + Shift + J to access.
> 
> Also, does this occur with the newly released Firefox 4?
> http://www.mozilla.com/firefox/new/
Two errors
Error: Permission denied for <http://ad.doubleclick.net> to call method Location.toString
Error: Permission denied for <http://www.tumri.net> to call method Location.toString
This message
www.premiermembers.org : server does not support RFC 5746, see CVE-2009-3555

When I checked for updates, Firefox 4 was not offered.  I will try downloading it and check.
(Reporter)

Comment 3

8 years ago
(In reply to comment #1)
> Could you see if there are any errors in the console (just errors, don't need
> to warnings) and paste them here please. Use Ctrl + Shift + J to access.
> 
> Also, does this occur with the newly released Firefox 4?
> http://www.mozilla.com/firefox/new/

Slightly different error with Firefox 4. Get message: Error 	#1518
You must first login to access Internet Banking. The page that you are requesting can only be accessed after a successful login. If you have any further issues please go to the website and try again or contact your financial institution for assistance.

Console Results:
Could not read chrome manifest file 'C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}\chrome.manifest'.
Error: illegal character
Source File: http://googleads.g.doubleclick.net/pagead/viewthroughconversion/1030885431/?label=YmZCCO-ehgIQt6DI6wM&amp;guid=ON&amp;script=0&ctc_id=CAIVAgAAAB0CAAAA&ct_cookie_present=false
Line: 1, Column: 6
Source Code:
GIF89a
Error: Permission denied to access property 'document'
Source File: http://ads.sixapart.com/custom?id=GlobalTracker001&js=1
Line: 7
Error: DM_addEncToLoc is not defined
Source File: http://ads.sixapart.com/custom?id=NewsTracker001&js=1
Line: 1
www.premiermembers.org : server does not support RFC 5746, see CVE-2009-3555

Comment 4

8 years ago
Have you tried in IE9 / Chrome 11? 

This is still very likely a site bug specific to Firefox - and unfortunately without a login, there's not really much I can think of to narrow down what is causing this, other than trying a new profile (I know you've tried safe mode, but new profile will clear out things like cookies as well):
http://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile

Failing that, have you tried contacting the site in questions?

Comment 5

8 years ago
Works for me on:
Mozilla/5.0 (Windows NT 6.1; rv:2.0) Gecko/20100101 Firefox/4.0

*Note: tested on firefox 4 and with a DEMO user account ("more info" section)
(Reporter)

Comment 6

8 years ago
(In reply to comment #4)
> Have you tried in IE9 / Chrome 11? 
> 
> This is still very likely a site bug specific to Firefox - and unfortunately
> without a login, there's not really much I can think of to narrow down what is
> causing this, other than trying a new profile (I know you've tried safe mode,
> but new profile will clear out things like cookies as well):
> http://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
> 
> Failing that, have you tried contacting the site in questions?

Chrome worked.
Site was one who suggested Firefox was the problem because other members had reported this issue.
AND NOW>>>>Creating a new profile works. Will try deleting site cookies on old profile and retest.
(Reporter)

Comment 7

8 years ago
Deleted site cookies and browsing history from Firefox. No effect.
Ran CCleaner to delete cookies. No effect.

Bummer.  Don't want to delete default profile and lose my bookmarks. Chrome currently is not easily importing FF4 bookmarks so changing to Chrome doesn't reduce the time I have to spend on this.

Comment 8

8 years ago
Did you clear cache as well?

Failing that, can you paste the contents of about:support (from your old profile) here please.
(Reporter)

Comment 9

8 years ago
I did clear cache. 

  Application Basics

        Name
        Firefox

        Version
        4.0

        User Agent
        Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0

        Profile Directory

          Open Containing Folder

        Enabled Plugins

          about:plugins

        Build Configuration

          about:buildconfig

  Extensions

        Name

        Version

        Enabled

        ID

        Google Toolbar for Firefox
        7.1.20101113Wb1
        true
        {3112ca9c-de6d-4884-a869-9855de68056c}

        Kaspersky URL Advisor
        11.0.1.400
        false
        linkfilter@kaspersky.ru

        StumbleUpon
        3.81
        true
        {AE93811A-5C9A-4d34-8462-F7B864FC4696}

  Modified Preferences

      Name

      Value

        accessibility.browsewithcaret
        true

        accessibility.typeaheadfind.flashBar
        0

        browser.fixup.alternate.enabled
        false

        browser.history_expire_days.mirror
        180

        browser.places.importBookmarksHTML
        false

        browser.places.smartBookmarksVersion
        2

        browser.startup.homepage
        http://www.fark.com/

        browser.startup.homepage_override.buildID
        20110318052756

        browser.startup.homepage_override.mstone
        rv:2.0

        browser.tabs.warnOnClose
        false

        browser.tabs.warnOnOpen
        false

        extensions.lastAppVersion
        4.0

        keyword.URL
        http://www.google.com/search?sourceid=navclient&hl=en&q=

        network.cookie.cookieBehavior
        1

        network.cookie.prefsMigrated
        true

        places.database.lastMaintenance
        1301290556

        places.history.expiration.transient_current_max_pages
        92291

        places.last_vacuum
        1297137530

        print.print_printer
        HP Deskjet D1400 series

        print.printer_HP_Deskjet_D1400_series.print_bgcolor
        true

        print.printer_HP_Deskjet_D1400_series.print_bgimages
        true

        print.printer_HP_Deskjet_D1400_series.print_command

        print.printer_HP_Deskjet_D1400_series.print_downloadfonts
        false

        print.printer_HP_Deskjet_D1400_series.print_edge_bottom
        0

        print.printer_HP_Deskjet_D1400_series.print_edge_left
        0

        print.printer_HP_Deskjet_D1400_series.print_edge_right
        0

        print.printer_HP_Deskjet_D1400_series.print_edge_top
        0

        print.printer_HP_Deskjet_D1400_series.print_evenpages
        true

        print.printer_HP_Deskjet_D1400_series.print_footercenter

        print.printer_HP_Deskjet_D1400_series.print_footerleft
        &PT

        print.printer_HP_Deskjet_D1400_series.print_footerright
        &D

        print.printer_HP_Deskjet_D1400_series.print_headercenter

        print.printer_HP_Deskjet_D1400_series.print_headerleft
        &T

        print.printer_HP_Deskjet_D1400_series.print_headerright
        &U

        print.printer_HP_Deskjet_D1400_series.print_in_color
        true

        print.printer_HP_Deskjet_D1400_series.print_margin_bottom
        0.5

        print.printer_HP_Deskjet_D1400_series.print_margin_left
        0.5

        print.printer_HP_Deskjet_D1400_series.print_margin_right
        0.5

        print.printer_HP_Deskjet_D1400_series.print_margin_top
        0.5

        print.printer_HP_Deskjet_D1400_series.print_oddpages
        true

        print.printer_HP_Deskjet_D1400_series.print_orientation
        0

        print.printer_HP_Deskjet_D1400_series.print_pagedelay
        500

        print.printer_HP_Deskjet_D1400_series.print_paper_data
        1

        print.printer_HP_Deskjet_D1400_series.print_paper_height
        11.00

        print.printer_HP_Deskjet_D1400_series.print_paper_size_type
        0

        print.printer_HP_Deskjet_D1400_series.print_paper_size_unit
        0

        print.printer_HP_Deskjet_D1400_series.print_paper_width
        8.50

        print.printer_HP_Deskjet_D1400_series.print_reversed
        false

        print.printer_HP_Deskjet_D1400_series.print_scaling
        0.70

        print.printer_HP_Deskjet_D1400_series.print_shrink_to_fit
        false

        print.printer_HP_Deskjet_D1400_series.print_to_file
        false

        print.printer_HP_Deskjet_D1400_series.print_unwriteable_margin_bottom
        0

        print.printer_HP_Deskjet_D1400_series.print_unwriteable_margin_left
        0

        print.printer_HP_Deskjet_D1400_series.print_unwriteable_margin_right
        0

        print.printer_HP_Deskjet_D1400_series.print_unwriteable_margin_top
        0

        privacy.sanitize.migrateFx3Prefs
        true

        privacy.sanitize.sanitizeOnShutdown
        true

        security.warn_viewing_mixed
        false

  Graphics

        Adapter Description
        Intel(R) HD Graphics

        Vendor ID
        8086

        Device ID
        0046

        Adapter RAM
        Unknown

        Adapter Drivers
        igdumd64 igd10umd64 igdumdx32 igd10umd32

        Driver Version
        8.15.10.2189

        Driver Date
        7-28-2010

        Direct2D Enabled
        Blocked on your graphics driver. Try updating your graphics driver to version 8.15.10.2202 or newer.

        DirectWrite Enabled
        false (6.1.7600.16763, font cache n/a)

        WebGL Renderer
        (WebGL unavailable)

        GPU Accelerated Windows
        0/1
(In reply to comment #9)
>         network.cookie.cookieBehavior
>         1

network.cookie.cookieBehavior = 1 --> Only cookies from the originating server are allowed. 

This means you've disabled third party cookies.

Please retick "allow third party cookies" on the privacy page and see if that helps.
(Reporter)

Comment 11

8 years ago
Yes. I usually allow third party cookies but I disallowed third party cookies when I cleared cache/deleted cookies/cleared browser history/ran CCleaner etc trying to remove every cookie ever. So that step was probably the step that fixed the problem.  THANKS!  I still don't know the initial cause but I'll pass the fix on to premiermembers. As of this morning when I called in, they still said there was a Firefox browser problem. Their browser advice still shows only Firefox 3.x so I don't know if upgrading to 4 was part of the solution. 

Thanks again.  Now I'll go pay some bills.
Glad it works for you now :-)

Going to mark as worksforme. 

In your message to them I'd suggest advising they tell people having problems to:

"Clear cookies & cache; as well as make sure you are accepting third party cookies, by going to the privacy tab in Firefox settings and making sure 'allow third party cookies' is ticked"
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → WORKSFORME

Updated

8 years ago
Assignee: nobody → english-us
Component: General → English US
Product: Firefox → Tech Evangelism
QA Contact: general → english-us
Version: 3.6 Branch → unspecified

Comment 13

8 years ago
I'm disinclined to leave this in the TE component if the only problem is that a site fails to work properly when the user blocks third-party cookies. That's not a bug we really care about.
Assignee: english-us → nobody
Component: English US → General
Product: Tech Evangelism → Firefox
QA Contact: english-us → general
(Reporter)

Comment 14

8 years ago
(In reply to comment #13)
> I'm disinclined to leave this in the TE component if the only problem is that a
> site fails to work properly when the user blocks third-party cookies. That's
> not a bug we really care about.

It doesn't really matter to me whether you leave this or not, but to clarify, last Sunday, after years of accessing my bill payment in the same way, the page no longer worked. The credit union suggested to use something other than Firefox because other members were having difficulty with Firefox.  Perhaps the site changed something, but if "accept third-party cookies" was the default on Firefox, that's what I had always had.  A Google search for "bill payment not working firefox" turns up other people having this problem...so you ought to list it somewhere for consumers...and somewhere for people trying to resolve this problem since all the people trying to solve this who are way more computer savvy than me didn't check that first.    Anyway, I really appreciate the time everyone took. I think if I were doing it all again, I would have just done a system restore to the previous Saturday to try to figure it out.
Hopefully if anyone searches for premiermembers.org on bugzilla this bug will come up, so they will know the answer.
Summary: premiermembers.org - Bill payment tab won't open in Firefox, works fine in Chrome and IE → premiermembers.org - Bill payment tab won't open in Firefox, works fine in Chrome and IE (Caused by disabled third party cookies)
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