Closed Bug 644999 Opened 14 years ago Closed 14 years ago

premiermembers.org - Bill payment tab won't open in Firefox, works fine in Chrome and IE (Caused by disabled third party cookies)

Categories

(Firefox :: General, defect)

x86_64
Windows 7
defect
Not set
normal

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: swegel, Unassigned)

References

()

Details

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16 Bill Payment tab won't open, even if Firefox is in Safe Mode. I disabled all add ons. Reproducible: Always Steps to Reproduce: 1.go to www.premiermembers.org 2.sign into account 3.click on bill payment Actual Results: page reloads account summary page I can access Bill Payment in Chrome and in Internet Explorer. Bank told me other customers are having this problem in Firefox.
Version: unspecified → 3.6 Branch
Could you see if there are any errors in the console (just errors, don't need to warnings) and paste them here please. Use Ctrl + Shift + J to access. Also, does this occur with the newly released Firefox 4? http://www.mozilla.com/firefox/new/
Summary: bill payment tab won't open → premiermembers.org - Bill payment tab won't open in Firefox, works fine in Chrome and IE
(In reply to comment #1) > Could you see if there are any errors in the console (just errors, don't need > to warnings) and paste them here please. Use Ctrl + Shift + J to access. > > Also, does this occur with the newly released Firefox 4? > http://www.mozilla.com/firefox/new/ Two errors Error: Permission denied for <http://ad.doubleclick.net> to call method Location.toString Error: Permission denied for <http://www.tumri.net> to call method Location.toString This message www.premiermembers.org : server does not support RFC 5746, see CVE-2009-3555 When I checked for updates, Firefox 4 was not offered. I will try downloading it and check.
(In reply to comment #1) > Could you see if there are any errors in the console (just errors, don't need > to warnings) and paste them here please. Use Ctrl + Shift + J to access. > > Also, does this occur with the newly released Firefox 4? > http://www.mozilla.com/firefox/new/ Slightly different error with Firefox 4. Get message: Error #1518 You must first login to access Internet Banking. The page that you are requesting can only be accessed after a successful login. If you have any further issues please go to the website and try again or contact your financial institution for assistance. Console Results: Could not read chrome manifest file 'C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}\chrome.manifest'. Error: illegal character Source File: http://googleads.g.doubleclick.net/pagead/viewthroughconversion/1030885431/?label=YmZCCO-ehgIQt6DI6wM&amp;guid=ON&amp;script=0&ctc_id=CAIVAgAAAB0CAAAA&ct_cookie_present=false Line: 1, Column: 6 Source Code: GIF89a Error: Permission denied to access property 'document' Source File: http://ads.sixapart.com/custom?id=GlobalTracker001&js=1 Line: 7 Error: DM_addEncToLoc is not defined Source File: http://ads.sixapart.com/custom?id=NewsTracker001&js=1 Line: 1 www.premiermembers.org : server does not support RFC 5746, see CVE-2009-3555
Have you tried in IE9 / Chrome 11? This is still very likely a site bug specific to Firefox - and unfortunately without a login, there's not really much I can think of to narrow down what is causing this, other than trying a new profile (I know you've tried safe mode, but new profile will clear out things like cookies as well): http://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile Failing that, have you tried contacting the site in questions?
Works for me on: Mozilla/5.0 (Windows NT 6.1; rv:2.0) Gecko/20100101 Firefox/4.0 *Note: tested on firefox 4 and with a DEMO user account ("more info" section)
(In reply to comment #4) > Have you tried in IE9 / Chrome 11? > > This is still very likely a site bug specific to Firefox - and unfortunately > without a login, there's not really much I can think of to narrow down what is > causing this, other than trying a new profile (I know you've tried safe mode, > but new profile will clear out things like cookies as well): > http://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile > > Failing that, have you tried contacting the site in questions? Chrome worked. Site was one who suggested Firefox was the problem because other members had reported this issue. AND NOW>>>>Creating a new profile works. Will try deleting site cookies on old profile and retest.
Deleted site cookies and browsing history from Firefox. No effect. Ran CCleaner to delete cookies. No effect. Bummer. Don't want to delete default profile and lose my bookmarks. Chrome currently is not easily importing FF4 bookmarks so changing to Chrome doesn't reduce the time I have to spend on this.
Did you clear cache as well? Failing that, can you paste the contents of about:support (from your old profile) here please.
I did clear cache. Application Basics Name Firefox Version 4.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0 Profile Directory Open Containing Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID Google Toolbar for Firefox 7.1.20101113Wb1 true {3112ca9c-de6d-4884-a869-9855de68056c} Kaspersky URL Advisor 11.0.1.400 false linkfilter@kaspersky.ru StumbleUpon 3.81 true {AE93811A-5C9A-4d34-8462-F7B864FC4696} Modified Preferences Name Value accessibility.browsewithcaret true accessibility.typeaheadfind.flashBar 0 browser.fixup.alternate.enabled false browser.history_expire_days.mirror 180 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage http://www.fark.com/ browser.startup.homepage_override.buildID 20110318052756 browser.startup.homepage_override.mstone rv:2.0 browser.tabs.warnOnClose false browser.tabs.warnOnOpen false extensions.lastAppVersion 4.0 keyword.URL http://www.google.com/search?sourceid=navclient&hl=en&q= network.cookie.cookieBehavior 1 network.cookie.prefsMigrated true places.database.lastMaintenance 1301290556 places.history.expiration.transient_current_max_pages 92291 places.last_vacuum 1297137530 print.print_printer HP Deskjet D1400 series print.printer_HP_Deskjet_D1400_series.print_bgcolor true print.printer_HP_Deskjet_D1400_series.print_bgimages true print.printer_HP_Deskjet_D1400_series.print_command print.printer_HP_Deskjet_D1400_series.print_downloadfonts false print.printer_HP_Deskjet_D1400_series.print_edge_bottom 0 print.printer_HP_Deskjet_D1400_series.print_edge_left 0 print.printer_HP_Deskjet_D1400_series.print_edge_right 0 print.printer_HP_Deskjet_D1400_series.print_edge_top 0 print.printer_HP_Deskjet_D1400_series.print_evenpages true print.printer_HP_Deskjet_D1400_series.print_footercenter print.printer_HP_Deskjet_D1400_series.print_footerleft &PT print.printer_HP_Deskjet_D1400_series.print_footerright &D print.printer_HP_Deskjet_D1400_series.print_headercenter print.printer_HP_Deskjet_D1400_series.print_headerleft &T print.printer_HP_Deskjet_D1400_series.print_headerright &U print.printer_HP_Deskjet_D1400_series.print_in_color true print.printer_HP_Deskjet_D1400_series.print_margin_bottom 0.5 print.printer_HP_Deskjet_D1400_series.print_margin_left 0.5 print.printer_HP_Deskjet_D1400_series.print_margin_right 0.5 print.printer_HP_Deskjet_D1400_series.print_margin_top 0.5 print.printer_HP_Deskjet_D1400_series.print_oddpages true print.printer_HP_Deskjet_D1400_series.print_orientation 0 print.printer_HP_Deskjet_D1400_series.print_pagedelay 500 print.printer_HP_Deskjet_D1400_series.print_paper_data 1 print.printer_HP_Deskjet_D1400_series.print_paper_height 11.00 print.printer_HP_Deskjet_D1400_series.print_paper_size_type 0 print.printer_HP_Deskjet_D1400_series.print_paper_size_unit 0 print.printer_HP_Deskjet_D1400_series.print_paper_width 8.50 print.printer_HP_Deskjet_D1400_series.print_reversed false print.printer_HP_Deskjet_D1400_series.print_scaling 0.70 print.printer_HP_Deskjet_D1400_series.print_shrink_to_fit false print.printer_HP_Deskjet_D1400_series.print_to_file false print.printer_HP_Deskjet_D1400_series.print_unwriteable_margin_bottom 0 print.printer_HP_Deskjet_D1400_series.print_unwriteable_margin_left 0 print.printer_HP_Deskjet_D1400_series.print_unwriteable_margin_right 0 print.printer_HP_Deskjet_D1400_series.print_unwriteable_margin_top 0 privacy.sanitize.migrateFx3Prefs true privacy.sanitize.sanitizeOnShutdown true security.warn_viewing_mixed false Graphics Adapter Description Intel(R) HD Graphics Vendor ID 8086 Device ID 0046 Adapter RAM Unknown Adapter Drivers igdumd64 igd10umd64 igdumdx32 igd10umd32 Driver Version 8.15.10.2189 Driver Date 7-28-2010 Direct2D Enabled Blocked on your graphics driver. Try updating your graphics driver to version 8.15.10.2202 or newer. DirectWrite Enabled false (6.1.7600.16763, font cache n/a) WebGL Renderer (WebGL unavailable) GPU Accelerated Windows 0/1
(In reply to comment #9) > network.cookie.cookieBehavior > 1 network.cookie.cookieBehavior = 1 --> Only cookies from the originating server are allowed. This means you've disabled third party cookies. Please retick "allow third party cookies" on the privacy page and see if that helps.
Yes. I usually allow third party cookies but I disallowed third party cookies when I cleared cache/deleted cookies/cleared browser history/ran CCleaner etc trying to remove every cookie ever. So that step was probably the step that fixed the problem. THANKS! I still don't know the initial cause but I'll pass the fix on to premiermembers. As of this morning when I called in, they still said there was a Firefox browser problem. Their browser advice still shows only Firefox 3.x so I don't know if upgrading to 4 was part of the solution. Thanks again. Now I'll go pay some bills.
Glad it works for you now :-) Going to mark as worksforme. In your message to them I'd suggest advising they tell people having problems to: "Clear cookies & cache; as well as make sure you are accepting third party cookies, by going to the privacy tab in Firefox settings and making sure 'allow third party cookies' is ticked"
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → WORKSFORME
Assignee: nobody → english-us
Component: General → English US
Product: Firefox → Tech Evangelism
QA Contact: general → english-us
Version: 3.6 Branch → unspecified
I'm disinclined to leave this in the TE component if the only problem is that a site fails to work properly when the user blocks third-party cookies. That's not a bug we really care about.
Assignee: english-us → nobody
Component: English US → General
Product: Tech Evangelism → Firefox
QA Contact: english-us → general
(In reply to comment #13) > I'm disinclined to leave this in the TE component if the only problem is that a > site fails to work properly when the user blocks third-party cookies. That's > not a bug we really care about. It doesn't really matter to me whether you leave this or not, but to clarify, last Sunday, after years of accessing my bill payment in the same way, the page no longer worked. The credit union suggested to use something other than Firefox because other members were having difficulty with Firefox. Perhaps the site changed something, but if "accept third-party cookies" was the default on Firefox, that's what I had always had. A Google search for "bill payment not working firefox" turns up other people having this problem...so you ought to list it somewhere for consumers...and somewhere for people trying to resolve this problem since all the people trying to solve this who are way more computer savvy than me didn't check that first. Anyway, I really appreciate the time everyone took. I think if I were doing it all again, I would have just done a system restore to the previous Saturday to try to figure it out.
Hopefully if anyone searches for premiermembers.org on bugzilla this bug will come up, so they will know the answer.
Summary: premiermembers.org - Bill payment tab won't open in Firefox, works fine in Chrome and IE → premiermembers.org - Bill payment tab won't open in Firefox, works fine in Chrome and IE (Caused by disabled third party cookies)
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