645334 - www.santander.co.uk - Warning from online bank site that Firefox 4 is an unsupported browser

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English Other, defect)

Description

[abuckley]

User-Agent:       Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Windows NT 5.1; rv:2.0) Gecko/20100101 Firefox/4.0

Upon Santander Log on for internet banking a warning message is being given out that the Firefox version 4 is an unsupported browser. I downloaded this version today.
Note Warning has only appeared since I installed Firefox 4.


Reproducible: Always

Steps to Reproduce:
1. Each time I try to log onto my bank.
2.
3.
Actual Results:  
Happens once I attempt log on to my bank.
Santamder have a two stage log on.
First stage requires the entry of a debit card number.
Second stage requires two types of passwords.
Warning "Unsupported browser" appears after the first stage.
I do not want to progress further in case I mess up my banking account.


Expected Results:  
I logged out in case I fouled up my bank account

NB Santander are also flagging up to me that they want me to download their existing additional security software 'Trusteer Rapport'. I already have this installed.

Comment 1

[Mats Palmgren (inactive)]

Please contact your bank and tell them about the problem.

Comment 2

[abuckley]

Attachment: Screen dump of message Santander are using

Santander were contacted regarding this. Response was a suggestion to use Internet Explorer or Google Chrome as the browser for this site. Internet Explorer was used successfully today.

Comment 3

[abuckley]

Tried Santander site again this week using Firefox 4.
No warning messages appeared.
Firefox 4 now works on this site.