646237 - People receiving Service Unavailable note when trying to use sign-up form

Status: VERIFIED DUPLICATE of bug 646325

(Participation Infrastructure :: Phonebook, defect)

Description

[David Boswell]

Since the page at mozilla.org/phonebook went live I've had two people tell me they've received the following note when trying to sign-up through the Responsys form:


"Service Unavailable

The service is temporarily unavailable. Please try again later."


One person who reported this said it worked for them on the second try.  

Is this related to Responsys or is this something with how the form is set up on this landing page?

Comment 1

[Austin King [:ozten]]

(In reply to comment #0)
I submitted 5 email address and all were okay.

Are you seeing sporadic 500 errors across the site? What other pages do form processing?

Does the amount of data in Responsys seem reasonable compared to the number of POST requests to the phonebook page or are we losing data?

If anyone can reproduce, steps would be helpful.

Comment 2

[Winston Bowden]

We're getting it sporadically throughout the site - including on our main newsletter opt-in http://www.mozilla.com/newsletter/.  I just did a test there and had the same experience that David describes above. However, I've tried it several time since and it seems to be working.

Opening a new bug for mozilla.com to investigate what's happening.

Comment 3

[David Boswell]

This looks like the same issue on both sign-up forms so I'll mark this one as a dupe.  Feel free to un-dupe it if it would be better to have these as separate bugs.

Comment 4

[Tobias (:Tobbi) Markus]

Although this might be better for the mozilla.com component (the signup form is there), verifying duplicate.