646315 - Clear Recent History Sometimes Hangs Then Displays Script Busy Error Message

Status: RESOLVED DUPLICATE of bug 645471

(Core Graveyard :: Plug-ins, defect)

Description

[mel.granick]

User-Agent:       Mozilla/5.0 (Windows NT 6.0; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Windows NT 6.0; rv:2.0) Gecko/20100101 Firefox/4.0

Clear Recent History with Time Range set to "Everything" and all clear options checked sometimes hangs -- the displays the error message:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: chrome://browser/content/sanitize.js:136


Reproducible: Sometimes

Steps to Reproduce:
1. Browse various web sites.
2. Select "Clear Recent History"
3. Leave default as is in "Clear Recent History" dialog box
4. Click "Clear Now"
Actual Results:  
Firefox hangs -- no apparent action, nothing clickable.
Eventually an error message appears reading:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: chrome://browser/content/sanitize.js:136


Expected Results:  
"Clear Recent History" dialog box will close and all history data will be removed.

Comment 1

[Marco Bonardo [:mak] (Away Apr 25 - May 5)]

Does it happen if you uncheck "cookies" from the dialog before cleaning?
I think the hang happens when clearing plug-ins cookies.

Comment 2

[mel.granick]

Does NOT happen if you uncheck "cookies" fom the dialog before cleaning.

Comment 3

[mel.granick]

(In reply to comment #1)
> Does it happen if you uncheck "cookies" from the dialog before cleaning?
> I think the hang happens when clearing plug-ins cookies.

Does not happen if "cookies" is unchecked from the dialog box before cleaning.

Comment 4

[elgogo]

Ok, I *think* the issue is now resolved.  It was either the outdated Java plugin or a Citrix plugin.  I updated my Java plugin, and deleted the Citrix plugin.  All is well now.

Solution to resolve my issue:
Went here:  http://www.mozilla.com/en-US/plugincheck/  clicked on the ones I needed to be updated.  For the Citrix ICA plugin, it said "research".  A lot of people use Citrix, so hopefully it will be a plugin supported by Firefox, but I don't need it, and hence, I removed it.  After updating the Java plugin, I cleared history, and all is well.  So, it was either the Java plugin or the Citrix plugin.  Hope this helps!  More info of similar solution here:  http://support.mozilla.com/en-US/questions/792258#answer-160636

Recommendations for Firefox bug slayers:  I recommend to have the Plugin Check webpage actually part of Firefox (either automatically when users update Firefox, and/or as part of the help menu.)  I did not realize there was a plugin check webpage officially supported by Firefox and from my research, it seems that a lot of other users are having the same issue.  It's funny how Clear Private Data is linked to plugins, even when these plugins are not activated.  PLEASE PLEASE PLEASE have the Plugin Check webpage as part of your Help Menu.  It will save you guys a lot of time, effort, and headaches for the Bugzilla team.  Thank-you Marco Bonardo.  Kudos.

Comment 5

[:aceman]

Seems identical to bug 645471. Duping. Can you provide more information on what is different here from that bug?