User-Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_7; en-us) AppleWebKit/533.20.25 (KHTML, like Gecko) Version/5.0.4 Safari/533.20.27 Build Identifier: Bugzilla 4.0 When I log into the administrator account of my new Bugzilla installation, I see the message: "The local XML file './data/bugzilla-update.xml' cannot be created. Please make sure the web server can write in this directory and that you can access the web. If you are behind a proxy, set the proxy_url parameter correctly." This is strange, because: 1) I can access the web. 2) I am not behind a proxy. 3) The permissions are as follows: drwxr-x--- 16 root apache 4096 Mar 31 10:46 /var/www/html/bugzilla/ drwxrwx--- 7 root apache 4096 Mar 31 14:11 /var/www/html/bugzilla/data Reproducible: Always Steps to Reproduce: 1. Install Bugzilla 4.0 from http://ftp.mozilla.org/pub/mozilla.org/webtools/bugzilla-4.0.tar.gz 2. Log in with administrator account. 3. Set basic parameters on urlbase and cookiepath. 4. Log out. 5. Log back in with administrator account again. Actual Results: The following message appears in a red box at the top of the Bugzilla Main Page: "The local XML file './data/bugzilla-update.xml' cannot be created. Please make sure the web server can write in this directory and that you can access the web. If you are behind a proxy, set the proxy_url parameter correctly." Expected Results: I would expect the main page without the error message. (I would also expect that Bugzilla should be able to create that file if it needs to.) I searched http://groups.google.com/group/mozilla.support.bugzilla and also the web in general. I found other cases where people got the same error message. But they seemed to be in different contexts and I could not find a solution that helped. Here is some information about my system: [root@koi-test data]# uname -a Linux koi-test.vz30.nyumc.org 2.6.18-238.1.1.el5 #1 SMP Tue Jan 18 18:49:37 EST 2011 x86_64 x86_64 x86_64 GNU/Linux [root@koi-test data]# cat /etc/redhat-release Scientific Linux SL release 5.4 (Boron) [root@koi-test data]# rpm -q httpd mysql mysql-server perl httpd-2.2.3-43.sl5.3.x86_64 mysql-5.0.77-4.el5_5.4.x86_64 mysql-server-5.0.77-4.el5_5.4.x86_64 perl-5.8.8-32.el5_5.1.x86_64
Well, based on the trouble you had in bug 646668 to correctly read files from the web browser, I wouldn't be surprised you have some other oddities in your system. Also, you by far don't give enough information to debug the problem. This rather looks like a support question. See http://www.bugzilla.org/support for help.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INVALID
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