647683 - [D2D] [NVIDIA] critical graphics corruption/black screen

Status: RESOLVED INVALID

(Core :: Graphics, defect)

Description

[slscibbe]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Win64; x64; Trident/4.0; .NET CLR 2.0.50727; SLCC1; Media Center PC 5.0; .NET CLR 3.5.30729; .NET4.0C; .NET CLR 3.0.30729)
Build Identifier: Firefox 4.0

updated from version 3.1.6

installed extensions and themes I had been using in Firefox 3.1.6:
Forecastfox Weather, AdBlockPlus, NoScript, LavaFox, FasterFirefox

used Firefox 4 with these installed, and experienced graphics corruption immediately

Reproducible: Always

Steps to Reproduce:
1.update Firefox 3.1.6 to Firefox 4
2.install extensions as noted above
3.restart Firefox
Actual Results:  
graphics corruption, crashing not only Firefox, but any/all other applications i.e.:online/offline gaming

corrupted/crashed Nvidia GeForce Graphics Drivers (beta270.51) and NVidia OpenGL (ver 3.3)

Expected Results:  
worked as flawlessly as Firefox 3.1.6



  Application Basics

        Name
        Firefox

        Version
        4.0

        User Agent
        Mozilla/5.0 (Windows NT 6.0; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0

        Profile Directory

          Open Containing Folder

        Enabled Plugins

          about:plugins

        Build Configuration

          about:buildconfig

  Extensions

        Name

        Version

        Enabled

        ID

        startup.service
        0.2
        false
        [e-mail]

        Forecastfox Weather
        2.0.2
        true
        {0538E3E3-7E9B-4d49-8831-A227C80A7AD3}

        Microsoft .NET Framework Assistant
        0.0.0
        true
        {20a82645-c095-46ed-80e3-08825760534b}

        Flashblock
        1.5.14.2
        true
        {3d7eb24f-2740-49df-8937-200b1cc08f8a}

        NoScript
        2.1.0.1
        true
        {73a6fe31-595d-460b-a920-fcc0f8843232}

        Yahoo! Toolbar
        2.3.5.20110120033202
        true
        {635abd67-4fe9-1b23-4f01-e679fa7484c1}

        Element Hiding Helper for Adblock Plus
        1.1.1
        true
        [e-mail]

        Adblock Plus
        1.3.5
        true
        {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

  Modified Preferences

      Name

      Value

        browser.places.smartBookmarksVersion
        2

        browser.startup.homepage
        http://tinyempires.com/standings/

        browser.startup.homepage_override.buildID
        20110318052756

        browser.startup.homepage_override.mstone
        rv:2.0

        browser.tabs.warnOnClose
        false

        extensions.lastAppVersion
        4.0

        network.cookie.prefsMigrated
        true

        network.http.max-persistent-connections-per-server
        4

        places.database.lastMaintenance
        1301679766

        places.history.expiration.transient_current_max_pages
        257621

        privacy.sanitize.migrateFx3Prefs
        true

        security.warn_viewing_mixed
        false

  Graphics

        Adapter Description
        NVIDIA GeForce GTX 260

        Vendor ID
        10de

        Device ID
        05e2

        Adapter RAM
        896

        Adapter Drivers
        nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um

        Driver Version
        8.17.12.7051

        Driver Date
        3-26-2011

        Direct2D Enabled
        true

        DirectWrite Enabled
        true (7.0.6002.18409, font cache 0.21 MB)

        WebGL Renderer
        Google Inc. -- ANGLE -- OpenGL ES 2.0 (ANGLE 0.0.0.541)

        GPU Accelerated Windows
        1/1 Direct3D 10

Comment 1

[slscibbe]

corrupted this driver also, not reported above: nvlddmkm

Comment 2

[(mostly gone) XtC4UaLL [:xtc4uall]]

Can you attach a Screenshot showing the Issue?

Does setting "gfx.direct2d.disabled" to "true" via "about:config" and restarting Firefox show a Difference?

Comment 3

[slscibbe]

Attachment: screenshot of failure as Firefox 4 starts up

Comment 4

[slscibbe]

Does setting "gfx.direct2d.disabled" to "true" via "about:config" and
restarting Firefox show a Difference?

yes, it seems to have stopped the always-crashing/corrupting of Firefox 4

Comment 5

[(mostly gone) XtC4UaLL [:xtc4uall]]

Ok, so this is a D2D Issue against the 270.51 Beta Driver.
Does it also happen against the 267.24 Beta and/or 266.58 WHQL Driver too?

Comment 6

[slscibbe]

I rolled back Video Driver to version 266.58, and it behaved the same; yes

Comment 7

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

It's normal to have some issues on BETA drivers ;)
Can be probably marked as RESOLVED INVALID, because it's driver bug.

Comment 8

[timeless]

virtual manpl: comment 6 indicates it happens with 266.58 which is supposedly whql per comment 5.

as for bugs involving third parties, we're trying to move to a system where we submit problems to vendors and track them here instead of simply saying 'not our fault'.

Comment 9

[slscibbe]

Attachment: shows how the system reacted to the OpenGL Driver failure

Comment 10

[Virtual_ManPL [:Virtual] 🇵🇱 - (please needinfo? me - so I will see your comment/reply/question/etc.)]

You should rather report it to nVidia ( http://nvidia.custhelp.com/cgi-bin/nvidia_submit.cfg/php/enduser/ask.php ) than here ;)

Also don't forget to mention and upload this files

"Files that help describe the problem
WD-20110409-1850.dmp
sysdata.xml
Version.txt"

Comment 11

[slscibbe]

thanks much, but I'm covering ALL bases here... including the ones I've already crossed, in hopes that Mozilla will see that if not for their "bug", I would not have had this much "fun" trying to nail down problems affecting BOTH Firefox and NVidia

Comment 12

[Wayne Mery (:wsmwk)]

slscibbie, do you still see this problem when using a newer version?

Comment 13

[Wayne Mery (:wsmwk)]

(thanks for the info)
> FIVE YEARS later, I get a request for more info... well, the OS has been upgraded to Windows 7 Ultimate 64-bit and the graphics card has been replaced with an EVGA GTX-760

closing invalid as suggested in comment 7