648418 - [traceback] Making a contribution to Stylish fails with 'There was an error communicating ...'

Status: VERIFIED FIXED

(addons.mozilla.org Graveyard :: Public Pages, defect)

Description

[krupa raj[:krupa]]

Attachment: screenshot

steps to reproduce:
1. Load https://addons.mozilla.org/en-US/firefox/addon/stylish/
2. Click Contribute
3. Make a one-time contribution of $1


observed behavior:
Making a contribution to Stylish fails with 'There was an error communicating ...'

I was able to make a contribution to Firebug.

traceback:
Traceback (most recent call last):

 File "/data/amo_python/www/prod/zamboni/vendor/src/django/django/core/handlers/base.py", line 111, in get_response
   response = callback(request, *callback_args, **callback_kwargs)

 File "/data/amo_python/www/prod/zamboni/apps/addons/decorators.py", line 22, in wrapper
   return f(request, addon, *args, **kw)

 File "/data/amo_python/www/prod/zamboni/apps/addons/views.py", line 536, in contribute
   return embedded_contribute(request, addon)

 File "/data/amo_python/www/prod/zamboni/apps/addons/views.py", line 501, in embedded_contribute
   'memo': contrib_for})

 File "/data/amo_python/www/prod/zamboni/apps/paypal/__init__.py", line 80, in get_paykey
   raise error(response['error(0).message'])

PaypalError: The receiver [e-mail] does not accept payments in this Currency

Comment 1

[Andy McKay]

We send all requests with a currency of USD.

Comment 2

[Wil Clouser [:clouserw]]

The underlying cause is the user's paypal preferences:


- The receiver :email_address does not accept payments in this Currency.:  This means that in the payment recipient's PayPal account, they have set their payment receiving preferences to "block payments in a currency that I do not hold."  Unless they have an open balance in that currency, the transaction will be denied.  They can use the following steps to resolve the issue:
1)  Log into your PayPal account at www.paypal.com
2)  Access the Profile Summary by clicking on the 'Profile' sub tab.
3)  In the Selling Preferences column, click on the 'Payment Receiving Preferences' link
4)  Under "Block payments in a currency that I do not hold", click the "No" radio button.
5)  Click "save"

I definitely think we should communicate those steps to our users, but let's file a new bug for that to figure out how (since the author has to change the steps and the end user is the one seeing the error).  I'll call this FIXED for lack of a better resolution.

Comment 3

[krupa raj[:krupa]]

> I definitely think we should communicate those steps to our users, but let's
> file a new bug for that to figure out how (since the author has to change the
> steps and the end user is the one seeing the error).  I'll call this FIXED for
> lack of a better resolution.

This is being tracked in bug 649030. Marking this as verified.