650632 - All buttons disappear when try to customize

Status: RESOLVED WORKSFORME

(Firefox :: Extension Compatibility, defect)

Description

[Ian]

User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0

All of my buttons seemed to have disappeared after trying to customizing. All of the navigation buttons are gone. Google toolbar popped up from being disabled and then so did the rest of my buttons disappear. I checked to see if the nav bar was checked, and it was. Now the bar is this big, empty, ugly thing. I'm almost forced to use an alternative browser.

I'm going to try to reinstall in hopes of a temporary remedy.

Reproducible: Didn't try

Steps to Reproduce:
1. Try to customize toolbar with google toolbar unchecked
2. Google toolbar reopens, all other buttons disappear.
3. The bar is left a mess- just huge and empty. Add-on bar is left with a huge white streak in it.


Expected Results:  
A new customized bar that has everything I want.

Comment 1

[Tim (fmdeveloper)]

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Comment 2

[Ian]

(In reply to comment #1)
> Does the issue still occur if you start Firefox in Safe Mode?
> http://support.mozilla.com/en-US/kb/Safe+Mode
> 
> How about with a new, empty profile?
> http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Tim,

Nope, it works fine in safe mode. Maybe it's one of my add-ons?

Comment 3

[Ian]

(In reply to comment #1)
> How about with a new, empty profile?
> http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile
Oh, and by the way, yes that did work. Thanks.

Comment 4

[Tim (fmdeveloper)]

It is likely an add-on. Please see http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes to track down the one at fault and post back so we can let the author know.

Comment 5

[Ian]

As I said before, the "empty profile" trick worked. I tried to redo it for curiosity sake, and the buttons moved around fine, and saved fine, without the bug popping up again. Must have been a one-time unlucky bug. Thanks for the help, Tim.