651459 - Continually failing to update. "make sure no other copies of thunderbird are running"

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[fisho74]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16
Build Identifier: 

When a new update is available it wont apply new update " make sure no other copies of thunderbird are running".

This happens every single time i try and update.Always forced to go to the site and download and install manually.

Reproducible: Always

Comment 1

[Ludovic Hirlimann [:Usul]]

Are you running any AV software ?

Is Thunderbird present in the Task manager when this happens ?

Comment 2

[fisho74]

Nope, i shut down thunderbird, try and install and its the same every time.Has been happening for a long time now with every update that comes along.

and no AV software installed.

regards

Comment 3

[Ludovic Hirlimann [:Usul]]

Do you have admin rights ?

Comment 4

[Robert Strong (they/them - no direct email)]

Please attach (using the 'Add an attachment' link above) the following files which can be located with a default install as follows:

for Windows Vista and above type the following in the Start Menu search box and press return.
%LOCALAPPDATA%
Then navigate to \Mozilla\Firefox\Mozilla Firefox\

for Windows prior to Windows Vista type the following in the Start Menu -> run box and press return.
%USERPROFILE%
Then navigate to \Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\

active-update.xml

navigate to the updates subdirectory
last-update.log and backup-update.log

navigate to the 0 subdirectory under updates
update.status and if present update.log

Comment 5

[Ludovic Hirlimann [:Usul]]

Fisho74 of course replace Firefox by Thunderbird :-)

Comment 6

[Robert Strong (they/them - no direct email)]

Sorry about that. It is actually as follows:

Please attach (using the 'Add an attachment' link above) the following files
which can be located with a default install as follows:

for Windows Vista and above type the following in the Start Menu search box and
press return.
%LOCALAPPDATA%
Then navigate to \Thunderbird\Mozilla Thunderbird\

for Windows prior to Windows Vista type the following in the Start Menu -> run
box and press return.
%USERPROFILE%
Then navigate to \Local Settings\Application Data\\Thunderbird\Mozilla Thunderbird\

active-update.xml

navigate to the updates subdirectory
last-update.log and backup-update.log

navigate to the 0 subdirectory under updates
update.status and if present update.log

Comment 7

[fisho74]

Attachment: requested files1

<updates xmlns="http://www.mozilla.org/2005/app-update" />

Comment 8

[fisho74]

SOURCE DIRECTORY C:\Users\balls\AppData\Local\Thunderbird\Mozilla Thunderbird\updates\0
NS_main: file in use - failed to exclusively open executable file: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

Comment 9

[fisho74]

SOURCE DIRECTORY C:\Users\balls\AppData\Local\Thunderbird\Mozilla Thunderbird\updates\0
NS_main: file in use - failed to exclusively open executable file: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

Comment 10

[fisho74]

and nothing in the 0 folder.

Comment 11

[Robert Strong (they/them - no direct email)]

That shows that the thunderbird.exe was definitely still in use so either thunderbird.exe is taking an extremely long time to exit, thunderbird.exe is hung, or some other process has launched thunderbird.exe.

Mark, can you or someone on the Thunderbird team triage this to find out why thunderbird.exe is not exiting / is in use?

Comment 12

[Mark Banner (:standard8)]

I think we've had shutdown hangs with LDAP address books and IMAP accounts in the past, probably both on 3.1 - so if fisho74 uses either of those I guess it is a possibility.

Comment 13

[Robert Strong (they/them - no direct email)]

Moving over to Thunderbird General for further triage. If thunderbird.exe being in use is found to be an app update bug feel free to move back to app update.

Comment 14

[fisho74]

(In reply to comment #12)
> I think we've had shutdown hangs with LDAP address books and IMAP accounts in
> the past, probably both on 3.1 - so if fisho74 uses either of those I guess it
> is a possibility.

I dont use either to my knowledge.

Comment 15

[Wayne Mery (:wsmwk)]

Indeed, we have shutdown hangs - and it will be a miracle if they ever completely go away (through the hard work of many).  

And if thunderbird failed to shut down (hang) and/or another thunderbird instance is running, then yes, that is a thunderbird problem. But the update mechanism should detect this and adjust, which is not a thunderbird-specific problem.

Or am I looking at this wrong?

Comment 16

[Wayne Mery (:wsmwk)]

fisho, please see https://wiki.mozilla.org/Thunderbird:Testing:Shutdown_Hang and update bug with additional information. thanks

Comment 17

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous comment. If you feel this change is in error, please respond to this bug with your reasons why.