651911 - sync encountered an error while syncing: Unknown error. Sync will automatically retry this action.

Status: RESOLVED INCOMPLETE

(Firefox :: Sync, defect)

Description

[s.coniglio3]

User-Agent:       Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0) Gecko/20100101 Firefox/4.0
Build Identifier: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:2.0) Gecko/20100101 Firefox/4.0

I keep receiving the above summary message.
What does it mean?

Reproducible: Always

Comment 1

[Uwe Kaminski]

This bug is a duplicate of Bug 634587

Comment 2

[Philipp von Weitershausen [:philikon]]

(In reply to comment #0)
> I keep receiving the above summary message.
> What does it mean?

Hard to say without logs. Could you please follow the instructions ("How to help us") in https://philikon.wordpress.com/2010/12/28/bookmark-sync-issues/ and attach the Sync log to this bug? Thanks!


(In reply to comment #1)
> This bug is a duplicate of Bug 634587

We don't know that yet for sure. The error message is the same, but the underlying cause may be very different. We won't know until we can see the logs.

Comment 3

[Tracy Walker [:tracy]]

Reporter, please test again on the latest firefox build or nightly build.  We
need your sync log to determine the problem.

To set up sync logging, see:
https://philikon.wordpress.com/2011/06/13/how-to-file-a-good-sync-bug/

Comment 4

[Tracy Walker [:tracy]]

no new information, resolving incomplete

Comment 5

[Omar Torres]

Attachment: bug error

Comment 6

[Omar Torres]

Attachment: Sync Error

Permanent Error.
Firefox Version 10.0.2
OS: Windows 7 (in Spanish)

Comment 7

[Richard Newman [:rnewman]]

(In reply to Omar Torres from comment #6)
> Created attachment 602520 [details]
> Sync Error
> 
> Permanent Error.
> Firefox Version 10.0.2
> OS: Windows 7 (in Spanish)

Omar: you have a bookmark with a malformed URI in your database, so Sync can't operate. Please file a *new* bug for your issue. Thanks!

Comment 8

[Omar Torres]

Thanks.  Where can I find info about how to file a "new" bug?
I'm absolutely new in this matter.

Comment 9

[Richard Newman [:rnewman]]

(In reply to Omar Torres from comment #8)
> Thanks.  Where can I find info about how to file a "new" bug?
> I'm absolutely new in this matter.

Start here:

<https://bugzilla.mozilla.org/enter_bug.cgi?format=guided#h=dupes|Mozilla%20Services>