Closed
Bug 652747
Opened 13 years ago
Closed 13 years ago
64-bit (Win64) Nightly [build 25-04-2011] crashes on launch in DLL Blacklist code with certain antivirus software installed
Categories
(Toolkit :: General, defect)
Tracking
()
RESOLVED
FIXED
mozilla6
People
(Reporter: mhjinfo, Assigned: m_kato)
References
Details
Attachments
(4 files, 1 obsolete file)
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.12) Gecko/20101026 BTRS35926 Firefox/3.6.12 ( .NET CLR 3.5.30729; .NET4.0C) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.12) Gecko/20101026 BTRS35926 Firefox/3.6.12 ( .NET CLR 3.5.30729; .NET4.0C) Nightly [build 25-05-2011] crashes on launch. Problem signature: Problem Event Name: BEX64 Application Name: firefox.exe Application Version: 6.0.0.4132 Application Timestamp: 4db5c66a Fault Module Name: StackHash_dc48 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: fffffffff8d59bf0 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1046 Additional Information 1: dc48 Additional Information 2: dc488564de4b7640fcee7eda3f2a14e4 Additional Information 3: 4f09 Additional Information 4: 4f09ee0e8f06a14d38e9e042245310da Reproducible: Always
Comment 2•13 years ago
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Please try to get a Trace using Windbg https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg
Component: Build Config → General
Keywords: stackwanted
QA Contact: build.config → general
Version: unspecified → 4.0 Branch
Debug File [ firefox-debug_0df4_2011-04-27_01-43-07-240.log ] uploaded. Tnx.
KMService.exe is suspicious I think Comodo (guard64.dll) is more likely to be related....
Keywords: stackwanted
Comment 6•13 years ago
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So we're crashing in our LoadLibrary hook (which implements our DLL blacklist) In attachment 528526 [details], it's by way of Breakpad calling LoadLibrary("dbghelp.dll"): http://mxr.mozilla.org/mozilla-central/source/toolkit/crashreporter/google-breakpad/src/client/windows/handler/exception_handler.cc#258 In any event, bug 604302 just landed the day before this build, so this seems to be the most likely candidate.
Blocks: 604302
Assignee | ||
Comment 7•13 years ago
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Marcio and will, what software do you install anti-virus or firewall? Also, do you use Windows 7 x64 SP1?
Assignee: nobody → m_kato
Status: UNCONFIRMED → NEW
Ever confirmed: true
Assignee | ||
Updated•13 years ago
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Assignee: m_kato → nobody
Product: Firefox → Toolkit
QA Contact: general → general
Version: 4.0 Branch → Trunk
Makoto, I use Avast pro, I scanned for a virus, unless is zero day I'm clean. Win 7 x64 sp1, yes. I tried using avast pro sandbox no good. I am currently using Nightly 32bit version for win 64. It works like a charm, I do some speed loss. I tried nightly 64 in safe mode no go, and profile editor, no luck.
Assignee | ||
Comment 9•13 years ago
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Also, if possible, run "windbg notepad.exe", then, could you type "u ntdll!LdrLoadDll l20" in WinDbg's command? Please use 64bit version of WinDbg...
Assignee | ||
Updated•13 years ago
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Assignee: nobody → m_kato
Reporter | ||
Comment 10•13 years ago
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(In reply to comment #7) > Marcio and will, what software do you install anti-virus or firewall? > Also, do you use Windows 7 x64 SP1? Makoto, good evening, I use: Windows 7 x64 SP1 Comodo Internet Security Premium 64-bit I removed Comodo and Nightly (64) works fine. Re-install Comodo e Nightly crashes again (on launch). Now, I'm using Firefox 4 while Nightly not works. Thank you, Marcio
Assignee | ||
Comment 11•13 years ago
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Marcio and will, thanks for information!. I will setup repro environment.
Comment 12•13 years ago
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I also encounter the problem. Regression window(m-c hourly): Works: http://hg.mozilla.org/mozilla-central/rev/d29e9cb9d0c9 Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:6.0a1) Gecko/20110423 Firefox/6.0a1 ID:20110424201254 fails(crash): http://hg.mozilla.org/mozilla-central/rev/c062731105cf Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:6.0a1) Gecko/20110423 Firefox/6.0a1 ID:20110424215054 Pushlog: http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=d29e9cb9d0c9&tochange=c062731105cf Using Windows 7 x64 SP1, Avast!6 pro. It works if I disable "Behavior Shield" of Avast!6 pro.
Updated•13 years ago
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Summary: Nightly [build 25-05-2011] crashes on launch → Nightly [build 25-04-2011] crashes on launch
Comment 13•13 years ago
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April 25,2011 build is where nightly first refused to launch. April 27,2011 release does start in 'Safe Mode', but will not start in normal mode. I disbled everything i could and it still crashes in normal mode. addons, extension and hardware acceleration. I didn't check to see if the april 25,2011 version started in safe mode, but i will assume it would have if i tried to.
Assignee | ||
Comment 14•13 years ago
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This crash cannot be resolved by Nightly's settings. So, please don't post a comment like comment #13. I already make sense the root cause of this bug...
Assignee | ||
Comment 15•13 years ago
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Also, dll block list doesn't work even if x86 version when Avast! (or Comodo) is installed. About it, I filed bug as bug 653361.
Comment 16•13 years ago
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Makoto does this mean you'll back Bug 604302 back out? At least until this issue can be resolved I mean.
Comment 17•13 years ago
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Makoto, Do you still want me to run Windbg, with a log, for "untdll!LdrLoadDll l20" in debugging Nightly? I will disable Avast to see if it creates problems then. After that I will try to change to a different antivirus Avira. I will see if the problem happens there too.
Comment 18•13 years ago
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Makoto, Do you still want me to run Windbg, with a log, for "untdll!LdrLoadDll l20" in debugging Nightly? I will disable Avast to see if it creates problems then. After that I will try to change to a different antivirus Avira. I will see if the problem happens there too.
Assignee | ||
Comment 19•13 years ago
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Attachment #529410 -
Flags: review?(vladimir)
Assignee | ||
Updated•13 years ago
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Attachment #529410 -
Flags: review?(vladimir)
Assignee | ||
Comment 20•13 years ago
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Attachment #529410 -
Attachment is obsolete: true
Assignee | ||
Comment 21•13 years ago
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Comment on attachment 529411 [details] [diff] [review] fix v1.1 trace check is failure when first entry is jmp rel32
Attachment #529411 -
Flags: review?(vladimir)
Comment 22•13 years ago
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Avast's snxhk64.dll causes Nightly to crash. I hope this helps as i'm also stuck to using x86 Nightly now. Email me if u need information i can gather for u. Thanks. Dump Summary ------------ Dump File: WER7D38.tmp.mdmp : C:\Users\Paul\AppData\Local\Temp\WER7D38.tmp.mdmp Last Write Time: 5/3/2011 12:37:54 AM Process Name: firefox.exe : C:\Program Files\Nightly\firefox.exe Process Architecture: x64 Exception Code: 0xC0000005 Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access. Heap Information: Not Present System Information ------------------ OS Version: 6.1.7601 CLR Version(s): Modules ------- Module Name Module Path Module Version ----------- ----------- -------------- firefox.exe C:\Program Files\Nightly\firefox.exe 6.0.0.4139 ntdll.dll C:\Windows\System32\ntdll.dll 6.1.7601.17514 kernel32.dll C:\Windows\System32\kernel32.dll 6.1.7601.17514 KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.1.7601.17514 snxhk64.dll C:\Program Files\AVAST Software\Avast\snxhk64.dll 6.0.1091.0 xul.dll C:\Program Files\Nightly\xul.dll 6.0.0.4139 mozsqlite3.dll C:\Program Files\Nightly\mozsqlite3.dll 3.7.5.0 mozcrt19.dll C:\Program Files\Nightly\mozcrt19.dll 9.0.0.0 smime3.dll C:\Program Files\Nightly\smime3.dll 3.12.9.0 nss3.dll C:\Program Files\Nightly\nss3.dll 3.12.9.0 nssutil3.dll C:\Program Files\Nightly\nssutil3.dll 3.12.9.0 plc4.dll C:\Program Files\Nightly\plc4.dll 4.8.8.0 nspr4.dll C:\Program Files\Nightly\nspr4.dll 4.8.8.0 advapi32.dll C:\Windows\System32\advapi32.dll 6.1.7600.16385 msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.7600.16385 sechost.dll C:\Windows\System32\sechost.dll 6.1.7600.16385 rpcrt4.dll C:\Windows\System32\rpcrt4.dll 6.1.7601.17514 wsock32.dll C:\Windows\System32\wsock32.dll 6.1.7600.16385 ws2_32.dll C:\Windows\System32\ws2_32.dll 6.1.7601.17514 nsi.dll C:\Windows\System32\nsi.dll 6.1.7600.16385 winmm.dll C:\Windows\System32\winmm.dll 6.1.7600.16385 user32.dll C:\Windows\System32\user32.dll 6.1.7601.17514 gdi32.dll C:\Windows\System32\gdi32.dll 6.1.7601.17514 lpk.dll C:\Windows\System32\lpk.dll 6.1.7600.16385 usp10.dll C:\Windows\System32\usp10.dll 1.626.7601.17514 plds4.dll C:\Program Files\Nightly\plds4.dll 4.8.8.0 ssl3.dll C:\Program Files\Nightly\ssl3.dll 3.12.9.0 mozalloc.dll C:\Program Files\Nightly\mozalloc.dll 6.0.0.4139 shell32.dll C:\Windows\System32\shell32.dll 6.1.7601.17514 shlwapi.dll C:\Windows\System32\shlwapi.dll 6.1.7601.17514 ole32.dll C:\Windows\System32\ole32.dll 6.1.7601.17514 version.dll C:\Windows\System32\version.dll 6.1.7600.16385 winspool.drv C:\Windows\System32\winspool.drv 6.1.7601.17514 comdlg32.dll C:\Windows\System32\comdlg32.dll 6.1.7601.17514 comctl32.dll C:\Windows\winsxs\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\comctl32.dll 6.10.7601.17514 imm32.dll C:\Windows\System32\imm32.dll 6.1.7600.16385 msctf.dll C:\Windows\System32\msctf.dll 6.1.7600.16385 msimg32.dll C:\Windows\System32\msimg32.dll 6.1.7600.16385 psapi.dll C:\Windows\System32\psapi.dll 6.1.7600.16385 oleaut32.dll C:\Windows\System32\oleaut32.dll 6.1.7601.17514 mozcpp19.dll C:\Program Files\Nightly\mozcpp19.dll 9.0.0.0 xpcom.dll C:\Program Files\Nightly\xpcom.dll 6.0.0.4139 uxtheme.dll C:\Windows\System32\uxtheme.dll 6.1.7600.16385 dwmapi.dll C:\Windows\System32\dwmapi.dll 6.1.7600.16385
Comment 23•13 years ago
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I don't have avast (i've eset nod) but i'm using comodo firewall x64 and my nightly x64 is crashing at start too
Comment 24•13 years ago
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(In reply to comment #23) > cc: eustachy.kapusta@gmail.comI don't have avast (i've eset nod) but i'm using comodo firewall x64 and my > nightly x64 is crashing at start too FWIW-I uninstalled Comodo Firewall and re-enabled Windows Firewall (Win7 Home x64) and the 05-01-2011 build started up nicely.
Comment 25•13 years ago
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Has the patch been incorporated into the current builds? I've tried every build since 20110425, all of them crash the same way. I'm using the Windows x64 version, running Windows 7, fully patched but _not_ on SP1. I also run Avast. Problem signature: Problem Event Name: BEX64 Application Name: firefox.exe Application Version: 6.0.0.4139 Application Timestamp: 4dbf1163 Fault Module Name: StackHash_dc48 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: ffffffff899ebc1c Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 6.1.7600.2.0.0.256.4 Locale ID: 1033 Additional Information 1: dc48 Additional Information 2: dc488564de4b7640fcee7eda3f2a14e4 Additional Information 3: dcd1 Additional Information 4: dcd101d8ab0eb3fe9ef707611feed2b0
Comment 26•13 years ago
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This patch has not been landed yet. It will be marked RESOLVED FIXED when it has.
Comment 27•13 years ago
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My crash file from the build last night.
Comment 29•13 years ago
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I have also been getting this bug since around the first build mentioned here. I also use Windows 7x64 Professional SP1, with Comodo Firewall. (I use AVG anti virus too). This probably points to Comodo being the problem here?
Comment on attachment 529411 [details] [diff] [review] fix v1.1 huh, jmp 0, eh?
Attachment #529411 -
Flags: review?(vladimir) → review+
Comment 33•13 years ago
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To avoid further duplicates, could someone please add "64-bit" to the Summary?
Updated•13 years ago
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Summary: Nightly [build 25-04-2011] crashes on launch → 64-bit (Win64) Nightly [build 25-04-2011] crashes on launch in DLL Blacklist code with certain antivirus software installed
Assignee | ||
Comment 34•13 years ago
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http://hg.mozilla.org/mozilla-central/rev/d275b0e6e877
Status: NEW → RESOLVED
Closed: 13 years ago
Resolution: --- → FIXED
Target Milestone: --- → mozilla6
Comment 35•13 years ago
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My experience is similar to that of Daniel above : uninstallation of the Comodo Firewall allows me to re-install 64-bit Nightly and run it without it crashing. Re-installation of Comodo leads to 64-bit Nightly crashing every time I attempt to run it. 32-bit Nightly, however, is not affected at all.... Henri
Comment 36•13 years ago
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Still Crashing with the fix and Avast Internet Security.
Comment 37•13 years ago
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I figured out if I turn off behavior sheild in avast Nightly dont crash on 64bit
Comment 38•13 years ago
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One more thing I turned the behavior sheild back on in Avast Internet Security then I opened it up then I wne to realtime shield and clicked on behavior sheild then I clicked on expert settings. Then I clicked on trusted processes then I added C:\Program Files\Nightly\firefox.exe to the trusted processes and now Night 64bit dont crash anymore.
Comment 39•13 years ago
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I should mention that disabling my AV - Avira Antivir Personal, version 10.0.0.648 - had no effect whatever on the 64-bit Nightly build ; it still crashed whenever I attempted to run it.... Henri
Comment 40•13 years ago
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Not working with commodo disabled. I'll try it with commodo uninstalled. Works in safe mode but not in normal mode.
Comment 41•13 years ago
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Katrillionare, that was precisely my experience - simply disabling Comodo didn't suffice ; I had to uninstall it.... Henri
Comment 42•13 years ago
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The same with me, but after uninstalling it works. Why is it marked as "Resolved Fixed"? I think it isn't.
Comment 43•13 years ago
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Nightly 64 crashes during startup. Windows 7 64-bit with Comodo Antivirus Problem Event Name: BEX64 Application Name: firefox.exe Application Version: 6.0.0.4145 Application Timestamp: 4dc7083a Fault Module Name: StackHash_d2b4 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: fffffffff8b49aa0 Exception Code: c0000005 Exception Data: 0000000000000008 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1046 Additional Information 1: d2b4 Additional Information 2: d2b43f22f1243832b5d9a896886d4d36 Additional Information 3: fa15 Additional Information 4: fa1537c6bde13b2486c6a133ef61c3e5
Reporter | ||
Comment 44•13 years ago
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I updated with new version (build 20110508), but bug persists
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Comment 45•13 years ago
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The fix should be in the 20110509 nightly. So you guys should chill until that nightly is out and then check back if the issue isn't resolved.
Comment 46•13 years ago
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Aashish, should this be interpreted to mean that the 64-bit Nightlies will work even with the Comodo Firewall installed ?... Henri
Comment 47•13 years ago
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Well Makoto made a fix for this issue so I suppose that's what it does. We will know for sure when the Nightly is built and people have tried.
Assignee | ||
Comment 48•13 years ago
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(In reply to comment #43) > Nightly 64 crashes during startup. > Windows 7 64-bit with Comodo Antivirus > > Problem Event Name: BEX64 > Application Name: firefox.exe > Application Version: 6.0.0.4145 > Application Timestamp: 4dc7083a > Fault Module Name: StackHash_d2b4 > Fault Module Version: 0.0.0.0 > Fault Module Timestamp: 00000000 > Exception Offset: fffffffff8b49aa0 > Exception Code: c0000005 > Exception Data: 0000000000000008 > OS Version: 6.1.7601.2.1.0.256.1 > Locale ID: 1046 > Additional Information 1: d2b4 > Additional Information 2: d2b43f22f1243832b5d9a896886d4d36 > Additional Information 3: fa15 > Additional Information 4: fa1537c6bde13b2486c6a133ef61c3e5 timestamp is old. This fix is included from 2011-05-09 nightly. Why can you wait next nightly package? At least, you should wait 1 day.
Status: REOPENED → RESOLVED
Closed: 13 years ago → 13 years ago
Resolution: --- → FIXED
Reporter | ||
Comment 49•13 years ago
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Makoto, good evening, I'm installed build 20110509 and its works fine. Thank you for your attention to that issue.
Status: RESOLVED → REOPENED
Resolution: FIXED → ---
Status: REOPENED → RESOLVED
Closed: 13 years ago → 13 years ago
Resolution: --- → FIXED
Comment 50•13 years ago
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Confirming that the fix has resolved the issue. Build 20110509, Win x64, running with Avast. Thanks Makoto :)
Comment 51•13 years ago
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The latest version, dated 2011-05-09, works for me as well, with Comodo Firewall installed. Thanks, Makoto !... Henri
Comment 52•13 years ago
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Works for me also. Thanks Big M.
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Description
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