All messages in inbox are deleted and not in trash. X-Mozilla-Status not consistent

RESOLVED INCOMPLETE

Status

Thunderbird
General
--
critical
RESOLVED INCOMPLETE
7 years ago
6 years ago

People

(Reporter: ronny.vedrilla, Unassigned)

Tracking

({dataloss})

x86
Windows XP
dataloss

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

7 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; de; rv:1.9.2.17) Gecko/20110414 Thunderbird/3.1.10

Its the third time in one year that i open thunderbird and suddenly all inbox mails are gone. when i open the inbox-file, most of the deleted messages have x-mozilla-status 0009. but not all of them! i.e. some have 001b.

this time, the status bar in the bottom of thunderbird told me "30 mails deleted". but i was unable to undo it and the trash was empty!

this time i tried to delete the junk-folder while the program was still loading. dont know, if theres any connection to this problem...

it is really a bad bug because it takes ages to find out, which mails were in the inbox file.

hope someone could fix this bug... 

Reproducible: Couldn't Reproduce

Steps to Reproduce:
1. Open thunderbird
2. all inbox mails are gone
3.

Actual Results:  
mostly it works just fine...
Hum do you have and Anti-virus running ?

What size does your inbox reaches on the disk ?
Keywords: dataloss
(Reporter)

Comment 2

7 years ago
I have anti-virus running (anti vir) but i dont' think thats the reason. if the anti virus-program causes the lost mails, they would be physically deleted. but instead they have a "wrong" x-mozilla-status...

my inbox file is currently about 700mb. not that big, is it?
(In reply to comment #2)
> I have anti-virus running (anti vir) but i dont' think thats the reason. if the
> anti virus-program causes the lost mails, they would be physically deleted. but
> instead they have a "wrong" x-mozilla-status...

Well it could. Did you set the anti virus option to yes ?
 
> my inbox file is currently about 700mb. not that big, is it?

Not too big. And thus not the cause of the issue.
(Reporter)

Comment 4

7 years ago
The anti virus option is set to yes.

Comment 5

7 years ago
(In reply to ronny.vedrilla from comment #2)
> I have anti-virus running (anti vir) but i dont' think thats the reason. if
> the anti virus-program causes the lost mails, they would be physically
> deleted. but instead they have a "wrong" x-mozilla-status...
Version: unspecified → 3.1

Comment 6

6 years ago
ronny, this sounds like a retention setting issue.

did you figure out what is causing this? and do you still see this problem?
Whiteboard: [closeme 2012-09-15]

Comment 7

6 years ago
Resovled per whiteboard
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 years ago
Resolution: --- → INCOMPLETE
Whiteboard: [closeme 2012-09-15]
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