654373 - Download OK, program will not open

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Jim Dowell]

User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Build Identifier: 

Thunderbird 3.1.9 was running OK. When updated to 3.1.10 it would not start on clicking short cut icon. Compatibility was disabled. Twice tried system restore to previous version, same result. uninstalled and reinstalled several times, same result. Downloaded Thunderbird 3.1.8 still no good. Windows 7 analysis of fault comes up with incompatible.

Reproducible: Always

Steps to Reproduce:
1.download thunderbird
2.
3.

Actual Results:  
will not open

Expected Results:  
program should have opened.

Comment 1

[Ludovic Hirlimann [:Usul]]

Where do you download Thunderbird from ?

Have you been able to install a version of Thunderbird that works ?

Comment 2

[Jim Dowell]

(In reply to comment #1)
> Where do you download Thunderbird from ?
>
> Have you been able to install a version of Thunderbird that works ?


Thunderbird was downloaded from the Mozilla website

I have not been able to download a version of thunderbird that I can open

Comment 3

[Ludovic Hirlimann [:Usul]]

(In reply to comment #2)
 
> I have not been able to download a version of thunderbird that I can open

Can you clean your browsers cache and retry downloading, you might have a corrupt cache which invalidates the downloads.

Comment 4

[Jim Dowell]

(In reply to comment #3)
> (In reply to comment #2)
>  
> > I have not been able to download a version of thunderbird that I can open
> 
> Can you clean your browsers cache and retry downloading, you might have a
> corrupt cache which invalidates the downloads.

Thanks for your suggestion. Being only slightly computer literate I need to ask how to clean my browser" cache. I use Mozilla Firefox.

Comment 5

[Ludovic Hirlimann [:Usul]]

Tools -> Options -> Advanced ->Networking -> clear disk cache now.

Comment 6

[Jim Dowell]

(In reply to comment #5)
> Tools -> Options -> Advanced ->Networking -> clear disk cache now.

Thank you.
I uninstalled thunderbird again and after a slight delay since Tools no longer appears as an item on Firefox I cleared the cache.
I then downloaded and installed thunderbird again with the same result as previously. It still will not open.

Comment 7

[Jim Dowell]

(In reply to comment #5)
> Tools -> Options -> Advanced ->Networking -> clear disk cache now.

Thank you.
I uninstalled thunderbird again and after a slight delay since Tools no longer appears as an item on Firefox I cleared the cache.
I then downloaded and installed thunderbird again with the same result as previously. It still will not open.

Comment 8

[Ludovic Hirlimann [:Usul]]

Guys any more ideas ?

Comment 9

[[:Aureliano Buendía]]

Jim, what Windows 7 version do you use?
Do you have some antivirus\firewall enabled?

Comment 10

[Jim Dowell]

Hi,
I am using Windows 7 Professional 64 bit and Trend Micro Internet security Pro with both antivirus and firewall enabled. I was using both of these programs for a long time before the present problem arose.

Comment 11

[Ludovic Hirlimann [:Usul]]

Can you make sure that Thunderbird is enabled in the firewall ?

Comment 12

[Jim Dowell]

(In reply to comment #11)
> Can you make sure that Thunderbird is enabled in the firewall ?

Yes, Thunderbird is enabled in my firewall

Comment 13

[Wayne Mery (:wsmwk)]

Jim, do you see this problem with version 6 or newer?

Comment 14

[Wayne Mery (:wsmwk)]

(In reply to Wayne Mery (:wsmwk) from comment #13)
> Jim, do you see this problem with version 6 or newer?