Download OK, program will not open

RESOLVED INCOMPLETE

Status

--
critical
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: bfd58l, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(URL)

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Build Identifier: 

Thunderbird 3.1.9 was running OK. When updated to 3.1.10 it would not start on clicking short cut icon. Compatibility was disabled. Twice tried system restore to previous version, same result. uninstalled and reinstalled several times, same result. Downloaded Thunderbird 3.1.8 still no good. Windows 7 analysis of fault comes up with incompatible.

Reproducible: Always

Steps to Reproduce:
1.download thunderbird
2.
3.

Actual Results:  
will not open

Expected Results:  
program should have opened.
Where do you download Thunderbird from ?

Have you been able to install a version of Thunderbird that works ?
(Reporter)

Comment 2

8 years ago
(In reply to comment #1)
> Where do you download Thunderbird from ?
>
> Have you been able to install a version of Thunderbird that works ?


Thunderbird was downloaded from the Mozilla website

I have not been able to download a version of thunderbird that I can open
(In reply to comment #2)
 
> I have not been able to download a version of thunderbird that I can open

Can you clean your browsers cache and retry downloading, you might have a corrupt cache which invalidates the downloads.
(Reporter)

Comment 4

8 years ago
(In reply to comment #3)
> (In reply to comment #2)
>  
> > I have not been able to download a version of thunderbird that I can open
> 
> Can you clean your browsers cache and retry downloading, you might have a
> corrupt cache which invalidates the downloads.

Thanks for your suggestion. Being only slightly computer literate I need to ask how to clean my browser" cache. I use Mozilla Firefox.
Tools -> Options -> Advanced ->Networking -> clear disk cache now.
(Reporter)

Comment 6

8 years ago
(In reply to comment #5)
> Tools -> Options -> Advanced ->Networking -> clear disk cache now.

Thank you.
I uninstalled thunderbird again and after a slight delay since Tools no longer appears as an item on Firefox I cleared the cache.
I then downloaded and installed thunderbird again with the same result as previously. It still will not open.
(Reporter)

Comment 7

8 years ago
(In reply to comment #5)
> Tools -> Options -> Advanced ->Networking -> clear disk cache now.

Thank you.
I uninstalled thunderbird again and after a slight delay since Tools no longer appears as an item on Firefox I cleared the cache.
I then downloaded and installed thunderbird again with the same result as previously. It still will not open.
Guys any more ideas ?
Jim, what Windows 7 version do you use?
Do you have some antivirus\firewall enabled?
(Reporter)

Comment 10

8 years ago
Hi,
I am using Windows 7 Professional 64 bit and Trend Micro Internet security Pro with both antivirus and firewall enabled. I was using both of these programs for a long time before the present problem arose.
Can you make sure that Thunderbird is enabled in the firewall ?
(Reporter)

Comment 12

7 years ago
(In reply to comment #11)
> Can you make sure that Thunderbird is enabled in the firewall ?

Yes, Thunderbird is enabled in my firewall

Comment 13

7 years ago
Jim, do you see this problem with version 6 or newer?

Comment 14

7 years ago
(In reply to Wayne Mery (:wsmwk) from comment #13)
> Jim, do you see this problem with version 6 or newer?
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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